Chelsea Tan
Overview
3
3
years of professional experience
Work History
HQ Telemarketer
Body Perfect
04.2018 - 08.2019
- Managing every outlet to ensure they follow up with new leads & follow up with old leads daily to hit their monthly target.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales to hit overall branch target.
Customer Service Consultant
London Weight Management
04.2016 - 01.2018
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Education
ITE
Central01.2023
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Negotiation and persuasion
- Data entry
- Sales proficiency
- Telemarketing expertise
- Inbound call management
Timeline
HQ Telemarketer
Body Perfect
04.2018 - 08.2019
Customer Service Consultant
London Weight Management
04.2016 - 01.2018
ITE
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