Chee Wei Ching
Summary
Motivated customer service professional with exceptional social skills, communication abilities and customer service background. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
PERSOLKELLY SINGAPORE PTE LTD
03.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Managed cash drawer balances, performing regular reconciliations to maintain financial accuracy.
- Collaborated with management to identify training needs, enhancing team performance and service quality.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Management Trainee
COMMONWEALTH CONCEPTS PTE. LTD
04.2023 - 02.2024
- Performing daily duties such as food runner, waitress, cashier opening and closing, bar (coffee and bartender), host and inventory check.
- Improved management skills and wine knowledge by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Acknowledge and achieve the meeting goals set up at the start of the traineeship
- Travelling to different restaurants and participating in daily operations as required.
Team Leader
BEANSTALK SPECIALITIES PTE.LTD.
07.2019 - 04.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Keep tracked on each outlet's inventory level to minimize the monthly wastage.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Solution Consultant
Feruni Ceramiche Sdn. Bhd.
04.2018 - 09.2018
- Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Developed comprehensive strategies for clients, resulting in improved business processes and increased efficiency.
Outlet Manager
WJ Food Sdn. Bhd. (OLOIYA)
01.2016 - 03.2018
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
Admin & Marketing Exec.
Progressive Language Academy Sdn. Bhd.
10.2012 - 08.2013
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Collected data, input records and protected electronic files.
Education
BA(Hons) in Business & Management -
University of Sunderland
09.2016
FCE (First Certificate in English) -
Progressive Language Academy Sdn. Bhd.
06.2013
WSET Level 1 - Wine & Spirit
Wine & Spirit Education Trust
Singapore10.2023
High School or Equivalent (STPM) -
Methodists Boys School
06.2012
High School or Equivalent (SPM) -
Chung Hwa Confucian High School
12.2010
Skills
- Customer Service
- Problem Solving
- Time Management
- Decision Making
- Business Administration
- Communication and Observation
- Reliable and Responsible
Accomplishments
Employee of the Month of July 2023
Gold Award of Excellent Service Award (EXSA) 2023
Numerous excellent reviews from Google and Trip Advisor regarding service performance
Affiliations
- Reading
- Travelling
Languages
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
References
References available upon request.
Timeline
Customer Service Representative
PERSOLKELLY SINGAPORE PTE LTD
03.2024 - Current
Management Trainee
COMMONWEALTH CONCEPTS PTE. LTD
04.2023 - 02.2024
Team Leader
BEANSTALK SPECIALITIES PTE.LTD.
07.2019 - 04.2023
Solution Consultant
Feruni Ceramiche Sdn. Bhd.
04.2018 - 09.2018
Outlet Manager
WJ Food Sdn. Bhd. (OLOIYA)
01.2016 - 03.2018
Admin & Marketing Exec.
Progressive Language Academy Sdn. Bhd.
10.2012 - 08.2013
High School or Equivalent (STPM) -
Methodists Boys School
High School or Equivalent (SPM) -
Chung Hwa Confucian High School
BA(Hons) in Business & Management -
University of Sunderland
FCE (First Certificate in English) -
Progressive Language Academy Sdn. Bhd.
WSET Level 1 - Wine & Spirit
Wine & Spirit Education Trust
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