Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Business Owner
Wonder Fruits
Kota Kinabalu, Sabah, Malaysia
08.2019 - 12.2021
Established strong customer relationships through excellent communication and attentive service.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Trained and motivated employees to perform daily business functions.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Market Manager
Ctrip International Travel Malaysia Sdn Bhd
Kota Kinabalu, Sabah, Malaysia
12.2017 - 03.2020
Conducted thorough market research to identify new opportunities for growth and expansion.
Increased market share by developing and implementing targeted marketing strategies.
Boosted sales performance, utilizing effective communication and relationship-building techniques.
Enhanced customer satisfaction with exceptional service and proactive problem resolution.
Collaborated with cross-functional teams to develop innovative promotional campaigns.
Participated in regional meetings among other assistant market managers; sharing best practices, discussing challenges, and collaboratively developing solutions for continued success within the company.
Negotiated favorable contracts with suppliers, securing high-quality merchandise at competitive prices.
Established strong client relationships through consistent follow-up and attentive customer service, leading to repeat business.
Created detailed sales forecasts based on historical data, enabling accurate budget planning and resource allocation.
Achieved monthly sales targets consistently by pursuing new business.
Mentored local personnel on best practices and protocols to maximize productivity.
Mortgage Sales Executive
Affin Bank Berhad
Kota Kinabalu, Sabah, Malaysia
11.2015 - 05.2017
Managed a high-volume pipeline of loans while maintaining attention to detail and prioritizing deadlines.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans for commercial and consumer clients.
Performed comprehensive analysis of client financial situations to determine appropriate mortgage options.
Increased mortgage sales by developing and executing strategic marketing plans.
Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
Partnered with real estate agents to expand referral network, enhancing lead generation efforts.
Exceeded expectations in up-selling additional financial products such as insurance policies or investment opportunities alongside mortgages offered.
Built strong relationships with clients for improved customer satisfaction and retention.
Participated in community events promoting company services, establishing brand recognition within the local market.
Conducted workshops on mortgage products for prospective homebuyers, generating new leads for the business.
Collaborated with underwriting department to expedite loan approvals and closings.
Interviewed clients by telephone or in-person to gather financial information.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Education
BBA - Business Administration
University Utara Malaysia
Kedah, Malaysia
02.2012 - 11.2015
High School Diploma -
SM All Saints’
Kota Kinabalu Sabah, Malaysia
01.2009 - 12.2010
Skills
Good Communication
Presentation
Fast Learner
Sales Expertise
Customer Relationship Management
Financial Knowledge
Closing Procedures
Creative Solutions
Client Meetings
Inventory Control Processes
Work Preference
Work Type
Full Time
Work Location
RemoteOn-SiteHybrid
Important To Me
Company CultureCareer advancementPersonal development programsWork-life balance