Chee Ngian Ho

• Mentored junior engineers, contributing to their professional growth and overall team productivity.
• Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
• Established best practices for documentation, ensuring consistency across all projects and making it easier for team members to collaborate effectively.
• Oversaw the successful completion of multiple concurrent projects, balancing priorities while maintaining strong attention to detail.
• Received and prioritized service requests to optimize resources.
• Managed vendor relationships to secure favorable pricing terms on components while maintaining high quality standards throughout procurement processes.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Trained and mentored junior engineers, providing guidance and direction.
• Collaborated with other departments to facilitate successful project completion.
• Monitored and evaluated engineering performance to recommend improvements.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
• Perform project implementation and application testing according to project and quality assurance procedures and methodologies
• Mentored junior engineers, fostering skill development and promoting a culture of continuous improvement.
• Conducted regular assessments of engineering workflows to identify opportunities for efficiency gains.

• Led team initiatives to enhance client satisfaction and retention rates.
• Developed strategic plans to optimize service delivery across multiple projects.
• Mentored junior staff, fostering professional growth and operational efficiency.
• Implemented process improvements that streamlined internal workflows and reduced turnaround times.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Conducted performance evaluations and provided constructive feedback to employees.
• Assisted in budget preparation, ensuring alignment with financial goals.

• Led cross-functional teams to enhance operational efficiency and optimize workflow processes.
• Developed and implemented training programs to elevate team performance and service quality.
• Managed project timelines, ensuring alignment with strategic goals and regulatory compliance.
• Analyzed performance metrics to identify areas for improvement and drive effective solutions.
• Fostered a collaborative environment, encouraging knowledge sharing and continuous learning among team members.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.

Projects Involved:

Year 1999:

- Planning, coordinate, implement and upgrade Lotus Notes Domino Server R5 for Global Markets in Singapore

- Fine tune and assist in designing lotus notes databases for Global Markets users globally

- Provide Lotus Notes Tier 2 support for regional counterparts

Year 2004:

- In-charge of the lotus notes upgrade for Global Markets in Singapore

- Planning, coordinate, implement and rollout Domino upgrade (from Rel 4.6a to Rel 5.05) to SG Dealing Room users

- Working closely with Application Support Team/Project Team for problem fixing and fine tuning during the migration period

Year 2005:

- In-charge of Desktop Refreshing to Windows XP for SG Dealing Room as bank standard Operating System

- Coordinate and communicating with business on the rollout plan and impact

- Planning, coordinate and upgrade desktop operating system in different phases according to schedule

Year 2008:

- Involved in email migration from lotus Notes to Microsoft Outlook

- Provide training and assistance on new email application to users from SG Dealing Room

- Coordinate and work closely with Migration Team on problem fixing and fine tuning during and after the migration period

Year 2010 July – Nov:

- Involved in MBFC (Marina Bay Financial Centre) Relocation that consists of more than 700 positions.

- Core members of the project team from FM (Financial Markets) that is leading Desktop Stream for ALL Financial Markets Desktops related relocation matters.

- Involved in relocation planning, inventory collection (software and hardware), new technology implementation (WEY Technology, IP Phone, New BT module), systems preparation, relocation dress-rehearsal, vendors management, resources planning till the relocation completed for Financial Markets users

- Involved in testing of existing application and equipment to be able to function in the new office environment with acceptable performance

- Review and monitor project phases in order to ensure that is on right track and on schedule. In addition trying to achieve cost saving by fine tuning across the phases

- In-charge of All Financial Markets systems (Desktop/Laptop) for system refresh (upgrade) before/after moving to MBFC

- Provide Tier 1 and Tier 2 advise and technical assistance to all desktop related issues

Year 2017:

- Planned and Lead in Trading Floor relocation that involved 187 positions within one weekend to complete with post verification completed

Year 2019:

- Planned and Lead in Trading Floor relocation that involved 163 positions within one weekend to complete with post verification completed

Achievement:

Year 2010 – Obtain “Group Technology Techwiz Awards Jan – Jun 2010” Award from Group Technology

Year 2008 – Obtain “Spot Award” from Head, Global Markets, Singapore

Year 2007 – Obtain “Spot Award” from Technology Support Services

Reason For Leaving: Company Re-Organization

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Interacted well with customers to build connections and nurture relationships.

• Coordinated guest services to enhance overall satisfaction and streamline operations.
• Developed training materials for staff on customer service best practices and hotel policies.
• Oversaw scheduling of staff to ensure adequate coverage during peak periods.
• Implemented new inventory management system, improving accuracy in supply tracking.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
• Managed vendor relationships to secure best quality of services and products for organizational needs.
• Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.

• Developed and implemented training programs for diverse student populations.
• Mentored junior trainers, enhancing instructional techniques and delivery methods.
• Evaluated training effectiveness to refine curriculum and improve learner outcomes.
• Collaborated with academic departments to align training content with industry standards.
• Facilitated workshops on emerging technologies in the IT field for faculty and students.
• Evaluated training needs to improve training quality.