CHEE LIAT KONG
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cluster Manager
Watson's Personal Care Stores
09.2023 - Current
- Support to stores on delivering KPIs on Sales, profitability and service standard
- Lead and motivate a team of Store In Charge to achieve business objectives, operations excellence in Store & Service standards
- Analyse reports and trends, to engaged internal functions to identify opportunities and roll out plans
- To assess store environments and workflow in order to put up practical proposals for business improvement
- To comply with company procedures at all times in order to protect valuable assets including its people and to achieve company KPIs
- Review store surrounding retail environments to identify areas for improvement opportunities
- Responsible in identifying potentials candidates among the store teams and groom them as part of succession planning
- Be exemplary role model to the team members in work ethics and sales driven with a flair for creativity.
Area Manager
Cold Storage Singapore (1983) Pte Ltd
09.2022 - Current
- To develop and implement new operating strategies, systems, and procedures to improve efficiencies in all aspects of store operations and achieve operational excellence
- To maintain awareness of demographic and market trends in the retail industry, understand upcoming consumer buying behaviour and develop action plans to achieve agreed KPIs
- To analyze and discuss assigned store performance with store managers and franchisees and provide relevant advice on how to increase sales
- To follow through the control measures as required, maintaining optimal inventory variations within the stipulated set limits
- To reinforce corporate merchandising standards to maintain professional and well-stocked image of assigned stores
- To liaise with the Marketing Manager or Executive on campaign or event updates relating or affecting store operations and sales
- To continuously inspire and sustain a high level of customer service within all the assigned stores
- To conduct effective quality visits, minimum two times per week per store to ensure compliance with Company and Store Operating Policies
- To seek opportunities to share best practices and build pipeline for continuity and growth within the company
- To coach and guide the team members to optimize their potentials in work
- To carry out any other duties as assigned by the District Managers.
Store Manager
Cold Storage Singapore (1983) Pte Ltd
05.2018 - 08.2022
- Cold Storage Singapore (1983) Pte Ltd - 7- Eleven
- Assist AM Recruit, hire and train new managers in area
- Assist AM provide consultation and recommendations to store managers on overcoming operations challenges
- Monitor sales and work toward meeting quarterly objectives
- Minimize cost and labor by reviewing schedules and inventory use
- Visit stores to evaluate operations, cleanliness and efficiency of each area
- Plan, manage and oversee the daily activities at store level
- Maintain high level of customer service standards
- Supervise, coach and guide all employees in the store
- Responsible for the managing of work roster to achieve optimum staffing levels.
Insurance Advisor
GREAT EASTERN LIFE ASSURED
07.2015 - 04.2018
- Determines clients' particular needs and financial situations by scheduling fact finding appointments; determining extent of present coverage and investments; ascertaining long-term goals
- Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Obtains underwriting approval by completing application for coverage
- Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.
Senior Account Executive
TAN CHONG MOTOR HOLDINGS BERHAD
04.2014 - 12.2016
- Responsible for proper and accurate month end close within deadlines
- Ensure all accounts and administrative matters are audit-worthy
- Review payment documents to ensure proper documentations and correct entries being posted by juniors
- Monthly/Quarterly GST Filing
- Perform balance sheet balance reconciliations, includes intercompany balance and transaction and other sub-schedules
- Tax computation for annual tax submission and tax revision exercise
- Drafting of unaudited financial statements for portfolios managed
- Liaise with internal and external business partner for all matters relating to audit, tax, HR and other statutory requirements
- Drafting Standard Operating Procedure for better Group’s activities control
- Prepare annual budget
- Finance and administrative related matters for the subsidiaries’ managed such as Group Insurance renewal, attending procurement Open Tender session and etc
- Perform ad-hoc assignments.
Education
Bachelor of Finance/Accountancy/Banking (FINANCE) -
Universiti Tunku Abdul Rahman
Skills
- Excel
- PowerPoint
- Word Processing
- SAP FIORI
- Problem Solving
- Computer Literacy
- Multitasking
- Logical Thinking
Certification
- M5
- M9
- M9A
Languages
Bahasa Malaysia
English
Mandarin
Timeline
Cluster Manager
Watson's Personal Care Stores
09.2023 - Current
Area Manager
Cold Storage Singapore (1983) Pte Ltd
09.2022 - Current
Store Manager
Cold Storage Singapore (1983) Pte Ltd
05.2018 - 08.2022
Insurance Advisor
GREAT EASTERN LIFE ASSURED
07.2015 - 04.2018
Senior Account Executive
TAN CHONG MOTOR HOLDINGS BERHAD
04.2014 - 12.2016
Bachelor of Finance/Accountancy/Banking (FINANCE) -
Universiti Tunku Abdul Rahman
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