Chee Hoong Tan
Shah Alam,Shah Alam
Summary
Dynamic and customer-focused professional with proven ability in guest relations management and complaint resolution, fostering loyalty and satisfaction. Skilled in efficient service delivery and multitasking, consistently achieving high standards and enhancing customer experiences.
Overview
2
2
years of professional experience
Work History
Bar Waiter
Tang Ping
02.2025 - 04.2025
- Served alcoholic and non-alcoholic beverages in bar environment.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Hairstylist's Assistant
KOM Hair Saloon
04.2024 - 12.2024
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered exceptional service and support to walk-in and scheduled customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Barista
McDonald's
04.2023 - 04.2024
- Achieving correct operational standards in the areas of coffee making technique, food handling and customer delight.
- Promoted additional items with beverages, increasing store sales.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Helped management keep adequate supply on hand by notifying of shortages.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Skills
- Customer service
- Strong multitasking
- Guest relations management
- Efficient service
- Complaint resolution
Timeline
Bar Waiter
Tang Ping
02.2025 - 04.2025
Hairstylist's Assistant
KOM Hair Saloon
04.2024 - 12.2024
Barista
McDonald's
04.2023 - 04.2024
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