Chee Wee Lan
Summary
Dynamic and dedicated professional with a strong background in customer service and hospitality, honed at Clover Hotel Singapore. Proven ability to enhance guest satisfaction through attentive service and effective multitasking. Recognized for attention to detail and teamwork, consistently improving dining experiences and operational efficiency.
Overview
32
32
years of professional experience
Work History
Cleaner
Climb Asia Singapore
01.2018 - 02.2025
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
Office Cleaner
Indorse Private Limited
01.2019 - 10.2020
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Upheld stringent confidentiality standards while cleaning executive offices and sensitive areas.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
Home Cleaner
SGX Co- Living Singapore
01.2019 - 12.2024
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Supported clients during life transitions such as moving or downsizing by providing customized cleaning solutions based on their needs.
- Demonstrated flexibility in accommodating last-minute schedule changes, ensuring continued client satisfaction despite unexpected disruptions.
- Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
- Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
Part-Time Waitress
Amara Hotel Singapore
03.2016 - 12.2018
- Delivered excellent customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining areas to ensure welcoming environment.
- Improved guest experience with timely and accurate order delivery.
- Provided menu recommendations for enhancing guest satisfaction.
- Prepared dining areas by setting tables and arranging decorations for special events.
- Increased efficiency by coordinating with kitchen staff to ensure timely order preparation.
- Enhanced dining experience, ensuring all guest needs were met promptly.
- Boosted sales by upselling menu items and suggesting add-ons.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved dining experience by attentively serving guests and addressing special requests.
- Provided prompt service to ensure customer satisfaction during high-volume periods.
- Delivered food and beverages to tables with accuracy, enhancing guest satisfaction.
- Assisted in maintaining cleanliness of dining area for a pleasant environment.
- Communicated effectively with kitchen staff to ensure timely and accurate order preparation.
- Enhanced team efficiency by assisting co-workers during peak hours.
- Improved customer engagement with friendly and professional interactions.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Clover Hotel Singapore
10.2013 - 12.2015
- Provided excellent service to ensure customer satisfaction, consistently delivering orders accurately and promptly.
- Improved dining experience by maintaining cleanliness in dining and serving areas.
- Addressed customer inquiries and complaints to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Maintained a friendly and professional demeanor to create a welcoming atmosphere for guests.
- Prepared tables for dining to ensure readiness for patrons.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Data Entry Clerk
Sprague Electric Private Limited
01.1993 - 12.1994
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Supported successful audit processes by providing accurate and timely data reports.
Education
GCE O Level -
Henderson Secondary School
Singapore 11.1987
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Hospitality service expertise
- Service prioritization
- Table setting
- Active listening
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Office Cleaner
Indorse Private Limited
01.2019 - 10.2020
Home Cleaner
SGX Co- Living Singapore
01.2019 - 12.2024
Cleaner
Climb Asia Singapore
01.2018 - 02.2025
Part-Time Waitress
Amara Hotel Singapore
03.2016 - 12.2018
Waitress
Clover Hotel Singapore
10.2013 - 12.2015
Data Entry Clerk
Sprague Electric Private Limited
01.1993 - 12.1994
GCE O Level -
Henderson Secondary School
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