Cheah Tat Chew (Desmond)
Summary
Positive Manager with 14 years of experience in gaming operations. Involved in planning functions in support of overall business strategy and goal achievement.
Overview
21
21
years of professional experience
Work History
Gaming Operations Planning Manager
Resorts World Sentosa Casino
07.2022 - Current
- Assist in administrative duties and ensure timely submission of monthly reports.
- Coordinate with other business units for internal and external IT-related projects.
- In charge of specific Fishbone projects, provide timely updates to Management.
- Oversee the Gaming Operations Key Management System.
- Liaise and coordinate with Deployment for collection of survey data for analysis purposes.
- Review Gaming Operations users' system access and ensure appropriateness.
Gaming Operations Manager
Resorts World Sentosa Casino
08.2020 - 06.2022
- Supervised both table games and slots operations and kept employees compliant with company policies and procedures.
- Resolved patrons' disputes without compromising on company's interest.
- Liaise with IT on ASR projects to increase process efficiency and drive revenue.
Table Games Shift Manager
Resorts World Sentosa Casino
01.2019 - 07.2020
- Supervised table games operations.
- Coordinated Pit Manager schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Pit Manager
Resorts World Sentosa Casino
04.2013 - 12.2018
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored gaming operations (table limits etc) to provide customer service and retain players.
- Interpreted and enforced rules for gameplay and betting limits.
- Coordinated Croupier and Pit Supervisor schedules, rotations and breaks.
Casino Management Trainee
Resorts World Sentosa Casino
10.2011 - 03.2013
- Gained knowledge of company policies, protocols and processes of different business units.
- Established open and professional relationships with team members of other business units.
Assistant Pit Supervisor
Resorts World Sentosa Casino
11.2010 - 09.2011
- Eliminated customer service issues by quickly resolving minor disputes and correcting problems.
- Supervised pit operations and enforce house rules and procedures.
- Performed paperwork required for reportable transactions.
- Monitored patrons for signs of problem gambling.
Croupier
Resorts World Sentosa Casino
08.2009 - 10.2010
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
- Explained rules, variations and betting structures of games.
Emergency Response Specialist
Singapore Civil Defence Force
05.2003 - 02.2008
- Conduct fire fighting and rescue safely with minimal property damage.
- Maintained proper sanitation and cleaning of equipment and work areas.
- Reported unsafe situations or conditions to management during operations survey.
- Supervise and ensure internal trainings are carried out based on schedules.
Education
Certificate in Casino Management
International Games Club Training Centre
Singapore05.2008
Bachelor of Science - BSc in Computing
Informatics Group
Singapore03.2007
Advanced Diploma in Computing
Informatics Group
Singapore12.2005
Diploma in Computer Studies
Informatics Group
Singapore12.2004
GCE "O" Level
Bukit Batok Secondary School
Singapore12.1998
Skills
- Team Leadership
- Staff Management
- Customer Service
- Vendor Management
- Administrative Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Hokkien)
Elementary (A2)
Chinese (Cantonese)
Beginner (A1)
Timeline
Gaming Operations Planning Manager
Resorts World Sentosa Casino
07.2022 - Current
Gaming Operations Manager
Resorts World Sentosa Casino
08.2020 - 06.2022
Table Games Shift Manager
Resorts World Sentosa Casino
01.2019 - 07.2020
Pit Manager
Resorts World Sentosa Casino
04.2013 - 12.2018
Casino Management Trainee
Resorts World Sentosa Casino
10.2011 - 03.2013
Assistant Pit Supervisor
Resorts World Sentosa Casino
11.2010 - 09.2011
Croupier
Resorts World Sentosa Casino
08.2009 - 10.2010
Emergency Response Specialist
Singapore Civil Defence Force
05.2003 - 02.2008
Certificate in Casino Management
International Games Club Training Centre
Bachelor of Science - BSc in Computing
Informatics Group
Advanced Diploma in Computing
Informatics Group
Diploma in Computer Studies
Informatics Group
GCE "O" Level
Bukit Batok Secondary School
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