Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheah Xin Yi

Singapore

Summary

Experienced in customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizing persuasive communication techniques to drive sales and foster customer loyalty. Demonstrated ability to effectively collaborate with team members to achieve sales objectives and maintain a positive store environment. Solid track record in driving revenue growth and enhancing customer satisfaction. Skilled at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability for consistent achievement of goals in dynamic environments. Proficient in communication, problem-solving, and time management. Goal-oriented individual well-versed in greeting a high volume of customers and recommending merchandise based on their individual requirements. Excel at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Reliable and upbeat approach to successfully promote customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Extensive knowledge about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and a superior work ethic.

Overview

6
6
years of professional experience

Work History

Sales

Lagardere Travel Retail
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

demi chef

well collections pte Ltd
07.2022 - 05.2023
  • Contributed creative ideas during brainstorming sessions for new dessert concepts, ensuring menu offerings remained fresh and appealing to customers.
  • Showcased exceptional attention to detail in crafting intricate cake decorations for special events and celebrations.
  • Implemented strict adherence to food safety guidelines, maintaining a clean and organized work environment at all times.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed display cases to verify freshness and attractiveness of products.
  • Trained new employees on bakery methods and procedures.

Commis Pastry Chef

Champignons Patisserie
11.2020 - 02.2022
  • Prepare temperature of glaze and piping to all types of petit gateau.
  • Tempered chocolate to make different chocolate decorations.
  • Managing ordering including ingredients and cake order.
  • Trained junior team members, fostering a supportive work environment that enhanced overall performance.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Packaged finished products for sale.

supervisor

itart
06.2020 - 10.2020
  • R&D Product; Schedule Planning; Provide Training (Bakes & Cakes)

Pastry chef

ones patisserie
06.2019 - 05.2020
  • Kitchen Baker; R&D Product; Inventory

Intern

RENAISSANCE KUALA LUMPUR HOTEL
11.2018 - 05.2019
  • 3 Months in Coffee House - Cold Kitchen
  • 3 Months in Pastry Department for Buffet & Production

Education

Diploma - PATISSERIE, City & Guilds Level 2 Diploma in Food Prep and Cooking (Patisserie)

Cilantro Culinary Academy
Subang Jaya
05.2019

high school - Arts & Business, Unified Examination Certificate (UEC), passed

penang Chinese girl's private high school
01.2017

secondary -

phor tay private high school
01.2015

Skills

  • Strong ability to execute
  • Adaptable to high-pressure work

Languages

Chinese (Mandarin)
English

Timeline

Sales

Lagardere Travel Retail
06.2023 - Current

demi chef

well collections pte Ltd
07.2022 - 05.2023

Commis Pastry Chef

Champignons Patisserie
11.2020 - 02.2022

supervisor

itart
06.2020 - 10.2020

Pastry chef

ones patisserie
06.2019 - 05.2020

Intern

RENAISSANCE KUALA LUMPUR HOTEL
11.2018 - 05.2019

high school - Arts & Business, Unified Examination Certificate (UEC), passed

penang Chinese girl's private high school

secondary -

phor tay private high school

Diploma - PATISSERIE, City & Guilds Level 2 Diploma in Food Prep and Cooking (Patisserie)

Cilantro Culinary Academy
Cheah Xin Yi