CHEAH WHYE KEAT
Operations Manager
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Operations Manager, Planning
CERTIS GROUP PTE LTD
5 2022 - Current
- Liaise and coordinate with responsible parties from respective divisions and assignments under Government business segment for operational, deployment and other administrative matters
- Identifies and review possible issues and gaps relating to operations matters under Government business segment as well as on business unit level, and to formulate viable solutions
- Appointed as Officer Commanding, Control for F1 Singapore GP 2022 and 2023, to ensure smooth operations of traffic management around Marina Bay Circuit area during event period
- Appointed as Divisional Disciplinary Officer, to coordinate and recommend disciplinary cases of officers under Government business segment.
Regulatory Manager
HEALTH SCIENCES AUTHORITY
10.2020 - 05.2022
- Led the Case Management Unit of the branch and a team of outsourced Investigation Officers, in ensuring expeditious investigation into offences relating to the Tobacco (Control of Advertisement and Sale) Act
- Formulated and reviewed the operational processes and guidelines of the Case Management Unit, as well as Tobacco Regulations Branch
- Drafted and published press releases for Tobacco Regulations Branch, relating to successful arrests and convictions for offences relating to the Tobacco (Control of Advertisement and Sale) Act.
Operations Manager
CERTIS GROUP PTE LTD
08.2016 - 08.2020
- Led the operational function at CISCOPOL Command Centre, and its Deployment Centres, ensuring smooth deployment at physical security sites island-wide with the aid of digital platforms like Manpower Rostering System
- Appointed as Deputy Head, Data Management Cell for MOH Integrated Quarantine Order Services (IQOS), ensuring the expeditious issuance of Quarantine Order to Persons under Quarantine
- Formulated and reviewed operational processes and incident management framework for CISCOPOL Command Centre, Compliance and Response Team and Resource Planning Group.
Senior Executive / Assistant Venue Manager
SPORT SINGAPORE - 28TH SEA GAMES & 8TH ASEAN PARA GAMES
05.2014 - 12.2015
- Worked closely with internal functional areas to review and integrate action plans and its progresses in the preparation of the 28th SEA Games
- Managed end-to-end engagement with external games and venue partners to foster good relationships and support for the Games
- Oversaw the daily operations of the 28th SEA Games Main Operations Centre to ensure smooth running of the actual event
- Designed and facilitated the Games Readiness Exercise to prepare all Functional Areas for the Games
- Appointed as the Assistant Venue Manager for OCBC Arena, the official multi-sports venue during the 8th ASEAN Para Games, designed and implemented the venue overlay, crowd control management plans.
Constituency Manager
PEOPLE'S ASSOCIATION - HOUGANG CONSTITUENCY OFFICE
05.2012 - 05.2014
- Administered and facilitated th development and consolidation of several Hougang Grassroots Organisations such as Community Sports Club, Active Ageing Committee, Zone '4' Residents' Committee and Community Emergency & Engagement Committee
- Organised and delivered several community and cluster level events for residents of Aljunied Cluster, such as Active Ageing Camp, Emergency Preparedness Day and Carnival Run @ Bedok Reservoir.
Police Officer / Investigation Officer
SINGAPORE POLICE FORCE - BEDOK POLICE DIVISION
08.2008 - 05.2012
- Performed general policing duties through active patrolling in the jurisdictions of Pasir Ris Neighbourhood Police Centre
- Investigated cases relating to contravention of the Moneylender's Act, making impartial recommendations on offenders' prosecution to serve justice expeditiously
- Nominated as a Mentor for the youth-at-risk adopted under the Youth-Mentor Scheme initiated by Bedok Police Division.
Education
Bachelor in Counselling -
Singapore University of Social Science (formerly SIM University)
Singapore 01.2009 - 05.2011
Diploma in Applied Food Science and Nutrition -
Temasek Polytechnic
Singapore 06.2004 - 05.2007
Skills
Decision-Making
Case Management
Incidents management
Investigation Management
KPI Tracking
Workflow Optimization
Team Collaboration
Certification
Basic Investigation Officer Course, issued by Home Team Academy
Awards
- Awarded the SPF PNSMen of the Year 2020
- Awarded with the Commander's Award for Good Arrests in 2010-2011, as well as the SPF Service Excellence Award in 2011.
- Awarded the Certis CISCO Commander's Award (Distinction) in 2016 for the successful launch of the pilot Manpower Rostering System, as well as Team Award in 2022 and 2023 for Operations Excellence in IISS and F1 respectively.
Timeline
Regulatory Manager
HEALTH SCIENCES AUTHORITY
10.2020 - 05.2022
Operations Manager
CERTIS GROUP PTE LTD
08.2016 - 08.2020
Senior Executive / Assistant Venue Manager
SPORT SINGAPORE - 28TH SEA GAMES & 8TH ASEAN PARA GAMES
05.2014 - 12.2015
Constituency Manager
PEOPLE'S ASSOCIATION - HOUGANG CONSTITUENCY OFFICE
05.2012 - 05.2014
Bachelor in Counselling -
Singapore University of Social Science (formerly SIM University)
01.2009 - 05.2011
Police Officer / Investigation Officer
SINGAPORE POLICE FORCE - BEDOK POLICE DIVISION
08.2008 - 05.2012
Diploma in Applied Food Science and Nutrition -
Temasek Polytechnic
06.2004 - 05.2007
Operations Manager, Planning
CERTIS GROUP PTE LTD
5 2022 - Current
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