Chayapapa Nonthakhort
Summary
A dedicated medical professional with a proven track record in customer service, eager to deliver exceptional care and contribute to the team with a positive and engaging demeanor.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Nurse Coordinator
Medix Medical Services Asia
10.2022 - Current
- Provide prompt and professional responses to customer queries regarding medical conditions, health and wellness
- Coordinate between customers and AIA Thailand insurance representatives regarding insurance claims
- Act as the primary contact person for customers and serve as the main point of communication
- Use the Salesforce program to access data and translate medical records, including recording communications between the customer and the case-managing nurse, both via phone and email, from Thailand and vice versa
- Support and advise, as well as convey medical recommendations in an accessible and sensitive manner
- Provide clear and concise explanations and guidance on the processes involved in dealing with health and medical issues
- Handle all aspects of case management from scheduling appointments, and advice on medical tests and treatments
- Take into account the wishes and schedules of customers and strive to provide them with the best treatment options in a timely manner
- Source information about the names of specialists and service locations for customers and assist in scheduling medical appointments
Nurse therapist
Radium Medical Aesthetics
05.2019 - 09.2022
- Expertly assessed client needs through effective rapport-building to recommend optimal products and services
- Excelled in sales by advising clients on appropriate treatment packages and skincare products
- Collaborated with physicians to administer patient treatments efficiently
- Assisted doctors, prepped patients for treatments and performed advanced non-invasive treatments
- Manage inventory including requisition and stock taking
Senior Aesthetic Therapist
ClearSK Healthcare Pte Ltd
03.2017 - 04.2019
- Fostered client relationships, boosting sales and retention
- Performed advanced aesthetic treatments, enhancing customer satisfaction
- Assisted in medical aesthetic procedures, supporting patient care
- Managed sales, inventory, and appointment coordination efficiently
Staff Nurse at Aesthetics & Plastic Department
Tria Wellness & Spa, Piyavate Hospital
04.2015 - 02.2016
- Liaised with surgeons/patients on surgical risks, ensuring informed consent
- Managed pre-op care, and medical history reviews to minimize surgery complications
- Collaborated with physicians, provided post-op care, and educated on home recovery
- Promoted cosmetic products, facilitated dermatological procedures, and scheduled visits
Facial Laser Expert (Registered Nurse)
The Skin Doctors Clinic
01.2010 - 01.2015
- Welcomed and thanked clients, enhancing the clinic experience
- Collaborate effectively with dermatologists and skin consultants for optimal patient outcomes and perform advanced facial laser treatments using state-of-the-art technology
- Provide tailored treatment options and upsell premium skincare packages, enhancing client satisfaction and clinic revenue
- Prepare and manage medications and ensure thorough follow-up care for clients
Registered Nurse (In-Patient Department)
Bumrungrad International Hospital
05.2006 - 01.2010
- Provided holistic nursing care for chronic conditions including Diabetes, Cancer, and Heart Disease, enhancing patient recovery and health maintenance
- Spearheaded nursing teams to deliver high-quality care for various surgical procedures, such as Orthopedic, Gastrointestinal, and Cardiovascular surgeries
- Coordinated seamlessly with physicians and healthcare professionals to develop and implement patient treatment strategies
- Assisted in preparing patients for surgery, offering comprehensive support to optimize physical and emotional readiness
- Delivered diligent preoperative and postoperative care to patients undergoing surgery
- Vigilantly monitored high-risk postoperative patients to ensure optimal recovery outcomes
- Skillfully administered medications and offered compassionate support to patients and their families
Registered Nurse (Surgical Intensive Care Unit)
CHILDREN INSTITUTE
04.2005 - 04.2006
- Provided compassionate care for newborns and pediatric patients, including pre-and post-operative support
- Conducted thorough assessments and vigilant monitoring of patients' clinical conditions
- Proficient in facilitating ventilator use for patients requiring respiratory assistance
- Supported patient families
Education
Bachelor of Science - Nursing Science
Mahidol University
Bangkok04.2005
Skills
- Customer service
- Organizational skills
- Medical coordinator
- IT skills: Microsoft, Salesforce, Plato
- Leadership and supervising skill
- Detail-Oriented
- Priority Management
- Data Management
- Medical Terminology
- Motivated seller
- Problem Solving
- Medical Records
- Customer Satisfaction
- Work independently and multitask
- Vital signs monitoring
Certification
- English for Career Development, UNIVERSITY OF PENNSYLVANIA (COURSERA), 04/01/23, Present
- Medical Terminology, RICE UNIVERSITY (COURSERA), 06/01/23, Present
- Cybersecurity in Healthcare (Hospitals & Care Centre), ERASMUS UNIVERSITY ROTTERDAM (COURSERA), 04/01/24, Present
- Foundations of Telehealth, JOHNS HOPKINS UNIVERSITY (COURSERA), 04/01/24, Present
- Medical Terminology and the Human Body Fundamentals, MEDCERTS (COURSERA), 05/01/24, Present
- Nursing Informatics Leadership, UNIVERSITY OF MINNESOTA (COURSERA), 05/01/24, Present
- Health Information Literacy for Data Analytics, UNIVERSITY OF CALIFORNIA, DAVIS (COURSERA), 07/01/24, Present
Languages
Thai
English
Spanish
Chinese
Timeline
Medical Nurse Coordinator
Medix Medical Services Asia
10.2022 - Current
Nurse therapist
Radium Medical Aesthetics
05.2019 - 09.2022
Senior Aesthetic Therapist
ClearSK Healthcare Pte Ltd
03.2017 - 04.2019
Staff Nurse at Aesthetics & Plastic Department
Tria Wellness & Spa, Piyavate Hospital
04.2015 - 02.2016
Facial Laser Expert (Registered Nurse)
The Skin Doctors Clinic
01.2010 - 01.2015
Registered Nurse (In-Patient Department)
Bumrungrad International Hospital
05.2006 - 01.2010
Registered Nurse (Surgical Intensive Care Unit)
CHILDREN INSTITUTE
04.2005 - 04.2006
Bachelor of Science - Nursing Science
Mahidol University
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