Chau Tran
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Leader with 10 years of successful Operations Executive experience within Environmental. Employs organizational skills, interpersonal skills and computer data knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient office operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operation Executive position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Executive
Cbm
04.2015 - Current
- Streamlined operations by implementing efficient processes and systems.
- Reduced operational costs through effective resource allocation and management.
- Managed cross-functional teams to achieve project goals on time and within budget.
- Optimized supply chain processes for increased efficiency and cost savings.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Implemented quality control measures to ensure compliance with industry regulations and standards.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Oversaw recruitment efforts, attracting top talent while maintaining a diverse workforce environment.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Executive
Ramada Hotel
06.2021 - 08.2021
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
Executive Housekeeper
Yotelair
11.2018 - 01.2019
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Handled requests for extra linens, toiletries and other supplies.
Housekeeping Cordinator
Banyan Tree Group
07.2014 - 03.2015
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
Education
Hospitality Management - Hospitality
Da Nang University of Economic
Da Nang, Viet Nam05.2014
Business Management - Business Administration And Management
Da Nang College of Economic And Planing
Da Nang, Viet Nam05.2012
Skills
- Performance Measurement
- Organizational Skills
- Project Management
- Problem Solving
- Team Leadership
- Decision Making
- Operational Efficiency
- Customer Service
- Process Improvements
- Leadership Training
- Management
Certification
Diploma in Environmental Service
Demonstrate and apply understanding of cleaning chemical
Demonstrate and apply understanding of cleaning Method and Processes
Establish relationships for customer confident
Supervise service and operations
Provide go the extra mile service
Automation Research and Implementation
Strategy Planning
Effectiveness Management
Process Improvement and Optimisation
Financial Management
Customer Management
Environmental Management System Framework Development and Implementation
Additional Information
For 10 years experienced I have been worked at and managed many project such as: Languna Lang Co Viet Nam, Ramada Hotel, Raffles Hotel, Royal Plaza on Scott, Grand Hyatt, Naumi, Liora, Yotelair Changi, Andaz Hotel, Hardrock, Festive, Yotel Orchard, Orchard Hotel and Repulic Plaza. Not only work in Hospitality industry but also facilities management, It build up my confident and skills.
Hiring is part of my job, I have experienced in hiring( to do interview, to guide staff for bank account opening, for medical check up...)
Languages
Vietnamese
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Operations Executive
Ramada Hotel
06.2021 - 08.2021
Executive Housekeeper
Yotelair
11.2018 - 01.2019
Operation Executive
Cbm
04.2015 - Current
Housekeeping Cordinator
Banyan Tree Group
07.2014 - 03.2015
Hospitality Management - Hospitality
Da Nang University of Economic
Business Management - Business Administration And Management
Da Nang College of Economic And Planing
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