Chau Nhuan Bang (Bing)

• Managed key accounts in furniture, footwear, and apparel sectors at SGN branch, ensuring strong client retention and business growth across multiple products and branches.
• Acted as the central point of contact and strategic advisor for clients, aligning their global supply chain priorities with customized logistics solutions.
• Led regular business reviews and supply chain workshops to drive value creation, cost efficiency, and service improvements.
• Maintained long-term client relationships while expanding service scope, contributing to revenue growth, and customer satisfaction.
• Developed daily performance reports to monitor and manage operational execution.
• Provided timely shipment updates and tracking reports during crisis situations.
• Delivered market intelligence reports on Vietnam’s logistics landscape, including air, ocean, and inland infrastructure.

• Supported warehouse service provider management: oversaw daily operations, customer onboarding, invoicing accuracy, pricing analysis, performance reviews, and facility tours.
• Assisted in business development: reviewed bids, conducted financial analyses, hosted customer visits, delivered timely market updates, and maintained long-term strategic relationships.
• Developed management dashboards to monitor customers, vendors, service providers, and volume trends.
• Supported carrier management: led performance meetings, validated invoicing, and gathered market intelligence.
• Contributed to people management: allocated workloads, mentored staff, and ensured compliance with policies.
• Managed key account ownership: acted as a central liaison across the Vietnam and Cambodia branches, aligned operations, enhanced KPI performance, improved EDI connections, and collaborated with regional/global teams on strategic initiatives.
• Built reports and dashboards for order tracking, KPI monitoring, carrier/supplier performance, and continuous improvement, supporting monthly business reviews.
• Maintained proactive communication with customers, strengthening relationships, and providing market updates.

• Led the customer service and documentation team, allocating workloads to meet internal KPIs and ensure smooth operations.
• Mentored team members on daily operational matters, while reinforcing company policies and compliance standards.
• Responded promptly to customer requests regarding operations, shipment tracking, and market updates.
• Oversaw shipment operations, including customer onboarding and process alignment to ensure seamless service delivery.
• Managed over 20 customers across diverse industries, from top-tier accounts to small sied accounts, consistently delivering high service quality.
• Recognized as the most productive customer service staff in the department.
• Built and maintained strong, long-term customer relationships through proactive communication and reliable support.

Ensured adherence to customer standard operating procedures, delivering smooth and timely freight process flows.

• Maintained accurate and timely data entry in the operating system, including order tracking and shipment file management.
• Monitored shipment reports to safeguard service quality and customer satisfaction.
• Coordinated export documentation, ensuring timely delivery to destinations.
• Managed precise and timely billing for clients and vendors.
• Upheld compliance with internal Operational Process Standards (OPS), external regulations, and customer-specific requirements.
• Handled overseas communications, providing prompt responses to internal and external stakeholders.
• Developed process enhancement tools to boost productivity and operational efficiency.