Instruments
Chau Jun Xian
Business Management Student
Singapore
Summary
Motivated and adaptable Business Management student specializing in E-Commerce Retail Management and Events Management at Nanyang Polytechnic. Experienced in hands-on operations, team leadership within F&B and retail sectors. Skilled in logistics, customer service, communication, and risk assessment. Keen interest in business development and operations, particularly within the retail and F&B industry. Service-centric Restaurant Supervisor with 4 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals while ensuring compliance with policies, procedures, regulations, and quality standards. Practiced food services professional and leader with 2 years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 15 members. Experienced in development of procedural manuals and training guides. Experienced supervisory bringing demonstrated success in developing and motivating strong restaurant teams to assist 40-50 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Offering strong organizational and communication skills with the ability to quickly adapt and learn in a fast-paced restaurant environment. Brings a fundamental understanding of customer service principles and effective team collaboration. Ready to use and develop leadership and problem-solving abilities in a Business Development Manager or Business Operation Manager role.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Restaurant Supervisor / Manager
Yoshinoya
- Ensured smooth daily operations
- Managed stock and inventory levels
- Controlled and minimized wastage
- Supervised and allocated manpower
- Oversaw staff welfare and support
Sales Executive
Senoko
- Built and maintained customer relationships
- Promoted and sold products/services
- Handled customer queries and provided after-sales support
Assistant Supervisor
Yakiniku Shokudo
- Managed daily operations efficiently
- Supervised staff and manpower allocation
- Oversaw staff welfare
- Ensured accurate daily sales reconciliation
- Maintained POS system accuracy
Crew
Bee Cheng Hiang & Tiong Bahru Chicken Rice
- Managed operations and customer service
- Handled cashiering and basic inventory
Crew Leader / Supervisor
McDonald's
- Supervised team and ensured smooth operations
- Managed manpower allocation
- Supported staff welfare and development
Intern
Cheers
03.2025 - Current
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in planning and execution of Roadshow programs
- Boosted social media engagement through creative content creation.
- Contributed to positive work environment by actively participating in team-building activities.
- Created and managed project plans, timelines and budgets.
Intern
Kee Song
03.2025 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within retail industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Developed promotional content and cooking tutorial videos to enhance company branding and online presence.
Coordinated with clients and supervisors to ensure effective communication, team alignment, and smooth project execution.
Volunteer
Minds
03.2024 - 03.2024
Provided dedicated care and support for individuals with disabilities and mental health conditions, including those with Down syndrome. Responsibilities included assisting with daily activities, meal preparation, and ensuring their overall well-being. Actively engaged them in therapeutic and recreational programs to promote social interaction, emotional development, and a sense of inclusion. Maintained a safe, respectful, and supportive environment tailored to their unique needs.
- Assisted with special events and programs.
Education
Diploma in Business Management - E-Commerce Retail Management and Events Management
Nanyang Polytechnic
GCE O-Level & N-Level - undefined
Bedok View Secondary School
Skills
Project Management
Event Planning & Execution
Logistics & Inventory Management
Budgeting & Cost Control
Risk Assessment & RAMs
Team Management & Communication
Floor Plan & Space Layout Design
Website Building & Blender 3D Modeling
Photography & Videography
Customer Service
Staff management
Staff supervision
Staff training
Service quality enhancements
Customer service
Conflict resolution
Service quality
Team management
Staff scheduling
Restaurant policies and procedures
Resources allocation
Task delegation
Scheduling coordination
Team coordination
Cost accounting
Performance monitoring
Quality assurance
Waste reduction
Operational efficiency
Labor cost control
Service training
Multitasking Abilities
Point of sale POS software
Food and beverage service
Microsoft Excel
Teamwork and collaboration
Inventory controls
Work schedule creation
Supplies purchasing
Excellent communication
Inventory control
Cooking
Self motivation
Attention to detail
Service quality standards evaluation
Effective communication
Analytical skills
Hiring and onboarding
Process monitoring and improvement
Kitchen staff supervision
Schedule coordination
Operational problems analysis
Adaptability
Goal setting
Organizational skills
Interpersonal skills
Team collaboration
Certification
[Insert certification name if any - e.g., WSQ courses, short courses, etc.]
Interests
Music
Proficient in multiple musical instruments including drums, keyboard, acoustic guitar, bass, and electric guitar, all of which I personally own. Currently serve as an electric guitarist in a church worship team, contributing to live performances and team coordination.
Timeline
Intern
Cheers
03.2025 - Current
Intern
Kee Song
03.2025 - Current
Volunteer
Minds
03.2024 - 03.2024
Restaurant Supervisor / Manager
Yoshinoya
Sales Executive
Senoko
Assistant Supervisor
Yakiniku Shokudo
Crew
Bee Cheng Hiang & Tiong Bahru Chicken Rice
Crew Leader / Supervisor
McDonald's
GCE O-Level & N-Level - undefined
Bedok View Secondary School
Diploma in Business Management - E-Commerce Retail Management and Events Management
Nanyang Polytechnic