Charukesy Kannadhasan Pillai
Summary
Results-oriented Desktop Support Engineer with 7+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Ministry Of Foreign Affairs
07.2022 - Current
- Image build management
- Administration and configuration
- End-user account management
- End-user device hardening and lockdown
- Troubleshooting and problem resolution
- End-user briefings and awareness service
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Documented and updated known fixes in knowledge base for future reference.
Desktop Support Engineer (Starhub)
PCCW Solutions Singapore PTE. LTD.
03.2021 - 06.2022
- Providing ICT operation, support to the organization and perform ICT-related projects as assigned
- To execute troubleshooting and reconfiguration support to end-users for problems relating to computer hardware/software and application systems
- Assisting with the installation, configuration, troubleshooting, support and ongoing usability of computers and printers
- Assisting in ICT peripheral equipment preparation for all meetings
- Performing issuance, maintenance & support of all Desktops, laptops
- Preparing and maintaining the records of incident, software licenses and other asset inventory
- Assisting in network and wireless troubleshooting & network connectivity issues
- Ensuring cases and service requests are resolved within SLA
- Executing software updates & patches when necessary
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Walked individuals through basic troubleshooting tasks.
IT Support Engineer (ICA)
NEC ASIA PACIFIC PTE LTD
01.2019 - 02.2021
- Providing IT infrastructure related on-site support
- Providing first and second level on-site support through the helpdesk system and coordinate with higher level support team in problem solving
- Managing customer expectations and achieve customer satisfaction
- Basic administration of active directory and file sharing
- Any other ad-hoc duties as required or assigned
ICT Executive
Wizlearn Technologies Pte Ltd
01.2018 - 12.2018
- Basic troubleshooting and IT support
- Assisting in AVA related tasks
- Assisting in photography and video for events/lessons
- To maintain or update school website
- Carry out any other ad hoc duties assigned
Education
Double Major Degree in Business Information System and Management -
KAPLAN HIGHER EDUCATION INSTITUTE
Diploma in Information Technology -
KAPLAN HIGHER EDUCATION ACADEMY
05.2016
O Levels -
EVERGREEN SECONDARY SCHOOL
12.2008
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Application installations
- Ticketing system proficiency
- Active Directory Management
- System Administration
- Incident Management
- Asset Management
- Teamwork and Collaboration
Certification
Managing Windows 11 Devices with Microsoft Intune and Autopilot, 02/2024
Languages
English
Tamil
Timeline
Desktop Support Engineer
Ministry Of Foreign Affairs
07.2022 - Current
Desktop Support Engineer (Starhub)
PCCW Solutions Singapore PTE. LTD.
03.2021 - 06.2022
IT Support Engineer (ICA)
NEC ASIA PACIFIC PTE LTD
01.2019 - 02.2021
ICT Executive
Wizlearn Technologies Pte Ltd
01.2018 - 12.2018
Double Major Degree in Business Information System and Management -
KAPLAN HIGHER EDUCATION INSTITUTE
Diploma in Information Technology -
KAPLAN HIGHER EDUCATION ACADEMY
O Levels -
EVERGREEN SECONDARY SCHOOL
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