CHARU DIXIT
Sales Account Manager
Singapore
Summary
Dedicated Cloud Adoption & Datacenter Solution professional with 14 years of experience in meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Sales Account Manager
QUANTA CLOUD TECHNOLOGY PTE LTD
09.2022 - Current
- Experience in selling solutions to enterprise customers with Datacentre solutions like POD, Desktop Virtualization, Private Cloud, Software defined storage, HPC/AI, data Analytics & Hyper-converged infrastructure solutions.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Created proposals for new and repeat customer business transactions.
- Negotiated prices, terms of sale and service agreements.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Work on programs to create network with SIs & ISVs.
Sales Development Account Manager
INTEL MICROELECTRONICS MALAYSIA SDN BHD
12.2020 - 09.2022
- Manage and nurture existing relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the HPI/HPE
- Data Analytics & reporting to various stakeholders across different region for understanding the performance of each segment
- Analyze the stakeholder’s needs, develop and establish new business relationships and provide thought consultation to influence and build trust at different levels including C suite leading to increased customer satisfaction & further expansion opportunities
- Lead the development of a relevant and actionable customer success plan, and partner with internal teams to ensure successful delivery of related services and support functions ⎯ Regular enablement sessions for the stakeholders within organization and outside
- Responsible for managing relationships with strategic customers and channel partners across APAC & also manage sales related tracking.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Digital Account Manager
ORACLE CORPORATION MALAYSIA SDN BHD
09.2017 - 11.2020
- Handling existing accounts in designated geographies for On-premise application, migration to cloud & seamless integration with third party solutions.
- I expertise in assisting with On Premise ERP, HCM & CX solutions for the people who are exploring the opportunities to move to Cloud
- Primarily across Education, Public and healthcare sector across New South Wales. I create engaging content optimized for specific platforms and intended audience.
- Responsible for managing relationships with strategic customers and channel partners across Australia & also manage support issues that have fallen outside the acceptable parameters or require additional focus, and to ensure and manage issue escalation & resolution via Oracle’s defined support processes
- Technical feasibility study by analysis and evaluation
Virtual Sales Annuity Manager
CISCO SYSTEMS (M) SDN BHD, Cisco Systems
03.2016 - 09.2017
- Manage the services sales along with the local VSAMs in territories to assure 100% services bundling with hardware.
- Taking care of mis-attached services sales in Singapore, Vietnam & Indonesia to avoid products without any servicing module.
- Enablement of account manager teams with respect to services. Educating, providing required documents & information for better success rate of attachment.
- Identified new business by creating and implementing territory campaigns for leads generation in untapped regions.
- Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
- Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic.
- Saved accounts by turning around unsatisfied clients through smooth communication of attaching Services features and support services.
- Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries
Linux Support Renewal Representative
ORACLE INDIA PVT LTD
08.2012 - 06.2015
- Manage renewals process for a defined territory of small to mid- sized deals & ensure timely support renewals for small to medium- sized customers in SEA, Europe, Africa, and North America territory
- Providing management with performance feedback & Assist in key indicator reporting and trend analysis
- First-line management contact for customer escalations & troubleshoots problems and escalates as necessary
- Educate and take new requirements from the customers on e- business practices and any associated contractual implications
- Responsible for meeting productivity requirements on outbound calls for renewals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Support Executive
NUCLEUS SOFTWARE EXPORTS LIMITED
08.2010 - 08.2012
- SPOC for the front end sales team of south East Asia and European region independently
- Addressing the queries of front end sales team in providing all the required information and documents with in optimum TAT
- Invoicing as and when customer approval received
- Working on filling of tender requirement document received from any prospect
Engagement Lead Manager
TECHCONNECT SERVICES PVT LTD
02.2010 - 08.2010
- Understanding the products and their product codes and their collaboration to bring about a solution for improved video conferencing
- Dealing with various vendors like Extron, Kramer, Tandberg,
- Panasonic, Polycom and Crestron
- Handling all the projects of client TCS all across the country and attended all on job training
- Generating new business leads and retaining the existing accounts like Religare, Birlasoft, reliance etc.
Sales Engineer
KONE ELEVATOR INDIA PVT LTD
06.2007 - 07.2008
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Designed and delivered product training for clients.
- Suggested ideas for product evolution and new product variants.
Education
MBA - Sales And Marketing Education
Amity Business School
India 07.2008 - 05.2010
Bachelor of Technology - Mechanical Engineering
IEC College of Engineering & Technology
India 08.2003 - 06.2007
Skills
Account Management
Certification
AWS Certified Cloud Practitioner Reg# 406938532
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Sales Account Manager
QUANTA CLOUD TECHNOLOGY PTE LTD
09.2022 - Current
Intel Solutions Pro Cloud Business Certified
05-2022
Intel Solution Pro AI fundamental Certified
05-2022
AWS Certified Cloud Practitioner Reg# 406938532
10-2021
Sales Development Account Manager
INTEL MICROELECTRONICS MALAYSIA SDN BHD
12.2020 - 09.2022
Digital Account Manager
ORACLE CORPORATION MALAYSIA SDN BHD
09.2017 - 11.2020
Virtual Sales Annuity Manager
CISCO SYSTEMS (M) SDN BHD, Cisco Systems
03.2016 - 09.2017
Linux Support Renewal Representative
ORACLE INDIA PVT LTD
08.2012 - 06.2015
Sales Support Executive
NUCLEUS SOFTWARE EXPORTS LIMITED
08.2010 - 08.2012
Engagement Lead Manager
TECHCONNECT SERVICES PVT LTD
02.2010 - 08.2010
MBA - Sales And Marketing Education
Amity Business School
07.2008 - 05.2010
Sales Engineer
KONE ELEVATOR INDIA PVT LTD
06.2007 - 07.2008
Bachelor of Technology - Mechanical Engineering
IEC College of Engineering & Technology
08.2003 - 06.2007
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