Charmaine Chrissy Shu Hui Chong

Projects

CPF Retirement and Health Study (RHS) 4, 2020-2021

Skills and Learning Study 2 - 2021 - 2022

CPF Retirement and Health Study (RHS) 5, 2022-2023

Survey on The People's Association Programmes - 2024.

Tasks:

1. UAT Testing
a) Ensure questionnaire changes are implemented.

b) Ensure translations are implemented accurately.
c) Ensure the flow charts are updated based on the questionnaire
d) Ensure pre-population of previous waves data is working
e) Ensure eCMS implementation of new functions are working
f) Ensure validation rules are updated -validations rules document
g) Ensure CAPI script requirements are implemented (e.g. comma separator, company database, SA showcards etc)
h) Keying in of dummy data
i) Checking of keyed responses vs data file
j) Preparation of UAT testing documents
k) Clearing of UAT error reports

2. Interviewers Management
a) Recruitment, screening and training of interviewers
b) Scheduling of work assignment for the interviewers
c) Onsite supervision and audit of interviewers
d) Managing fieldwork independently on a daily basis, including weekend duties.
e) Performance management of interviewer through communication of Quota requirements, Interviewers Errors, coaching and performance monitoring
f) Answer calls from team
g) Pro-active to improve fieldwork productivity and cost efficiency.
h) Fieldwork administrative duties such as preparation of Freelance contract, monthly fieldwork payment and Service rendered form.

3. Ongoing Progress Monitoring and Backend System management
a) Management of household / telephone listings file
b) Live monitoring and adjustment of fieldwork quota to ensure good representation of sample profile
c) Updates of data amendments log
d) Download of quota completes and update of quota achievement
e) Prepare progress Updates

4. Project Management
a) Assist the Project Manager in project planning and stakeholder management.
b) Manage stakeholder communications, allocate resources, and oversee project execution.
c) Assist the Project Managers to handle conflict resolution, monitor tasks, and adapt strategies to ensure projects are completed successfully, on time, and within budget while meeting stakeholder expectations.