Charmaine Tan
Summary
Dedicated and organized individual with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics. Passionate about continuous learning and professional development. Capable of managing pressure and adapting to evolving situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
SwimTwins Swim Academy
02.2022 - 09.2024
- Developed and implemented operational procedures.
- Managed staffing through recruitment, selection, onboarding, training, and disciplinary actions.
- Prepared staff schedules and assigned specific duties to team members.
- Engaged customers using strong verbal skills to identify needs and requirements.
- Oversaw monthly profit and loss statements, payroll, and accounting tasks.
- Resolved operational issues promptly to maintain smooth operations.
Guest Relations Executive
NAEUM
08.2021 - 02.2022
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Created detailed reports regarding guest relations activities on a weekly basis.
- Established back-end details for reservation system to streamline booking processes.
- Coordinated meal service with chefs and restaurant manager for seamless operations.
- Executed customer service recovery strategies to address issues promptly.
Guest Relations Manager
Panamericana
11.2020 - 01.2021
- Reviewed customer feedback to enhance satisfaction levels within restaurant environment.
- Established back-end details for reservation system to streamline booking processes.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Collaborated with the marketing team on promotional campaigns targeting existing customers.
- Applied flexible and quick problem-solving skills to address guest issues effectively.
First Class Lounge Host
Singapore Qantas First Class Lounge
11.2019 - 06.2020
- Welcomed guests warmly to create a positive atmosphere.
- Delivered exceptional service to high volumes of daily customers.
- Processed orders accurately and efficiently, ensuring timely transactions.
- Ensured food plating met standard operating procedures prior to serving.
- Collaborated effectively within teams to enhance workplace productivity.
Air Stewardess
Singapore Airlines
04.2016 - 10.2019
- Delivered top-tier airline customer service throughout passenger journeys.
- Resolved passenger issues promptly and reported incidents to superiors.
- Executed menu and drink orders to meet preferences of passengers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained positive company image at all times.
Chef De Partie
Artisan Boulangerie Co
03.2015 - 04.2016
- Arranged staff schedules to optimize workflow and coverage.
- Maintained accurate stock level records and ordered new ingredients as necessary.
- Ensured strict adherence to cleanliness and hygiene protocols throughout the outlet.
Pastry Cook
Wooloomooloo Steakhouse
09.2014 - 03.2015
- Executed daily mise en place to ensure efficient service delivery.
- Conducted weekly research and development for set lunch menus.
- Performed kitchen prep and closing duties, including station setup and organization.
Education
Patisserie Diploma -
Le Cordon Bleu Dusit Thani
Bangkok12.2013
Skills
- Flexibility and fast learning
- Collaborative teamwork
- Exceptional customer service
- Analytical problem solving
- Effective interpersonal communication
- Prioritization of tasks
- Training and development
Certification
- WSQ Food and Beverage Hygiene Audit
Languages
English
First Language
Chinese (Mandarin)
Proficient (C2)
C2
Timeline
Operations Manager
SwimTwins Swim Academy
02.2022 - 09.2024
Guest Relations Executive
NAEUM
08.2021 - 02.2022
Guest Relations Manager
Panamericana
11.2020 - 01.2021
First Class Lounge Host
Singapore Qantas First Class Lounge
11.2019 - 06.2020
Air Stewardess
Singapore Airlines
04.2016 - 10.2019
Chef De Partie
Artisan Boulangerie Co
03.2015 - 04.2016
Pastry Cook
Wooloomooloo Steakhouse
09.2014 - 03.2015
Patisserie Diploma -
Le Cordon Bleu Dusit Thani
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