Charmaine Poh
Summary
14 years of extensive experience in Regulatory Compliance and AML/CFT functions. Pioneer Transaction Monitoring Team in Singapore post 9/11. Experienced in implementation and framework enhancements at the back of significant events including two major money laundering investigations, regulatory developments due to the 2008 Financial Crisis and industry uplifts with regards to Sales and Advisory processes. Experienced in handling MAS licensing and inspections, remediation projects, external and internal audits.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Regulatory Compliance
Worldpay Pte Ltd
01.2022 - 03.2024
- Report to the Regional Head of Regulatory Compliance of APAC and Middle East and supervise two Compliance Officers and the Project Management team
- MAS liaison responsible for regulatory licensing and implementation of the Compliance framework required under the Payment Services Act
- Key responsibilities include PSA license application process, design and implement Compliance framework, provide regular Compliance updates to the SG Senior Management and SG Board of Directors, APAC Regulatory Compliance Committee, evaluate business objectives and provide solutions aligned with regulatory requirements, advice business and stakeholders on impact of regulatory developments, and handle external and internal audits.
Senior Regulatory Advisory Compliance Officer
JPMorgan Chase Bank N.A., Private Bank
03.2020 - 07.2021
- Report to the SG Head of Private Bank and Trust Compliance
- Key responsibilities include advising stakeholders of APAC regulatory developments and all business activities including but not limited to licensing, deposit and lending products, data privacy, outsourcing, e-banking etc., appointed SG lead for e-banking initiatives, handled MAS remediation project, APAC Compliance Committee reporting, manage regulatory inquiries, conduct regulatory self-assessments and internal gap analysis, review and uplift internal policies and procedures.
Business Compliance Specialist
Standard Chartered Private Bank
09.2019 - 03.2020
- Report to the SG Head of Private Bank and Trust Compliance
- Key responsibilities include advising on all Private Banking business activities, provide regular updates to Senior Management and stakeholders on regulatory developments, handle and prepare regulatory submissions (e.g. Banking Secrecy Breaches, SFA Form 28, FAA S.100(2), PB Survey, CRAFT), MAS remediation project, handle on-going Compliance related reporting to Business and Functional Operational Risk Forums, conduct ad-hoc review and investigations for client complaints and incident reports received by Compliance, conduct Compliance training for new hires.
- Achievements include taking the lead and completing the gap analysis for the FAA and SFA amendments in Oct 2018.
Compliance Director
Morgan Stanley Private Wealth Management
06.2015 - 06.2019
- Report to the SG Head of Private Banking Compliance
- Key responsibilities include providing advice and support to the Private Banking business, regular updates to Senior Management and stakeholders on regulatory developments, handle and prepare regulatory submissions (e.h. Banking Secrecy breaches, SFA Form 28, FAA S.100(2), PB Survey, CRAFT), liaise and coordinate with MAS, CAD, internal and external auditors, conduct Compliance trainings, review and update existing policies and procedures, review and approve Cross Trade requests, provide monthly and quarterly Compliance Report, and Quality Assurance checks for centralized Compliance Surveillance reviews.
- Achievements include rollout of the revised Singapore Accredited and Institutional Investor classification framework, revised CDD onboarding process and the MAS Notice 643 on Related Party Transaction framework.
Compliance Manager
Maybank Regional Private Wealth
04.2014 - 05.2015
- Report to the Regional Head of Compliance
- Key responsibilities include providing regular updates to Senior Management and stakeholders on regulatory developments, Lead for Regulatory Compliance, facilitate and perform monthly Compliance Monitoring Reviews, client onboarding and AML surveillance reviews, implement and update policies and procedures, liaise and coordinate with CAD, internal/external auditors on all regulatory issues, conduct Compliance and AML/CFT related training, and review internal STR escalations.
- Achievements include implementation of client onboarding and Compliance monitoring framework, and being the Compliance representative for the design and set up of the new banking software purchase - Avaloq.
Regulatory Compliance – Team Lead
Credit Agricole (Suisse) S.A., Singapore Branch
02.2010 - 04.2013
- Report to the Head of SG Legal and Compliance
- Key responsibilities include providing regulatory and AML/CFT advice to the Private Banking business, oversee monthly Compliance Monitoring program, provide regular report to the SG Senior Management, Group Compliance and Geneva Head Office, review and submit STRs, implement and update policies and procedures, liaise and coordinate with MAS, CAD, internal/external auditors, other local regulators and authorities on all regulatory issues, review documentation relating to clients and counterparties, investigate customer complaints and related compliance matters, and collaborate with Client Records Department to review account documentation and validate account opening requests.
- Achievements include promotion to Regulatory Compliance Team Lead, completion of gap analysis and creation of framework required for PB Code of Conduct, rollout RNF licensing and Fit and Proper frameworks.
Compliance Officer
AIA Co. Ltd
09.2008 - 02.2010
- Report to the Team Lead for AML and Sales Compliance
- Key responsibilities include uplifting the AML team's knowledge for better detection and management of AML/CFT risks for the insurance business, transaction monitoring, filing of STRs for transactions involving third party cheque payments and policy assignments, maintenance of quality case dispositions, audit trail, and Compliance Roadshow trainings for all the AIA insurance agents.
- Achievements include promotion to second level reviewer and provide AML/CFT training to peers and all AIA insurance agents
Anti-Money Laundering Analyst
Citibank Singapore Ltd
03.2006 - 08.2008
- Report to the Head of Sales Compliance and Transaction Monitoring Unit (TMU)
- Citibank was the first in Singapore to form its own TMU post 9/11 in 2001. This was before the MAS Notice 626 was first issued in July 2007.
- Key responsibilities include uplifting CDD records, detect and manage AML/CFT risks for the consumer banking business, make outbound calls to customers to understand the nature of transactions, reassess the accuracy of CDD profile, report suspicious transactions, and handle external and internal audits.
- Achievements include promotion to Deputy Team Leader and second level reviewer, oversee formation of the Malaysia TMU unit, facilitated UAT, review process enhancements, regression testing of parameter changes and recipient of multiple CitiModel Teamwork Awards.
Education
Bachelor of Business in Business Administration, Finance -
RMIT University
01.2005
Skills
- Regulatory Compliance Advisory
- FCC Advisory
- KYC/CDD
- Transaction Monitoring
- MAS Inspections and Remediation
- MAS Licensing Matters
- External and Internal Audits
- Banking
- Payments
- Outsourcing
- Compliance Monitoring and Testing
- Quality Assurance
Certification
- Certificate of Trust Services, Wealth Management Institute, 2021
- Practitioner Certificate in Personal Data Protection (Singapore), Personal Data Protection Commission, 2020
- Diploma in Anti-Money Laundering, International Compliance Association, 2010
Timeline
Head of Regulatory Compliance
Worldpay Pte Ltd
01.2022 - 03.2024
Senior Regulatory Advisory Compliance Officer
JPMorgan Chase Bank N.A., Private Bank
03.2020 - 07.2021
Business Compliance Specialist
Standard Chartered Private Bank
09.2019 - 03.2020
Compliance Director
Morgan Stanley Private Wealth Management
06.2015 - 06.2019
Compliance Manager
Maybank Regional Private Wealth
04.2014 - 05.2015
Regulatory Compliance – Team Lead
Credit Agricole (Suisse) S.A., Singapore Branch
02.2010 - 04.2013
Compliance Officer
AIA Co. Ltd
09.2008 - 02.2010
Anti-Money Laundering Analyst
Citibank Singapore Ltd
03.2006 - 08.2008
Bachelor of Business in Business Administration, Finance -
RMIT University
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