Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Charmaine Phoon

Contract Logistic Shift Leader

Summary

Dynamic logistics professional with a proven track record at Kuehne + Nagel Pte Ltd, excelling in strategic issue analysis and customer support coordination. Enhanced operational efficiency through optimized inventory management and effective problem-solving, resulting in improved service quality and reduced costs. Committed to delivering exceptional client service in fast-paced environments.

Reliable Shift Leader with 14 years in Warehousing industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Shift Leader

Kuehne + Nagel Pte Ltd
06.2010 - Current
  • Oversaw daily warehouse operations, ensuring efficient workflows and adherence to company policies.
  • Managed shipping documentation using the SAP system, verifying accuracy and timely processing.
  • Prepared Key Performance Indicators (KPI) reports to monitor performance and supported invoicing tasks.
  • Addressed customer inquiries and provided solutions to operational challenges, enhancing service quality.
  • Conducted inventory checks and implemented measures to maintain stock accuracy.
  • Optimized warehouse operations through effective space utilization and inventory management, increasing productivity and reducing costs.
  • Collaborated with shippers to address shipment issues, damaged materials, and shortages, improving supply chain efficiency.

Shipping Executive

DSV Air & Sea
03.2008 - 06.2010
  • Shipment Execution: Oversee daily operations and ensure shipments are processed according to shipper instructions.Compliance & SOP Adherence: Ensure all shipping Standard Operating Procedures (SOPs) are followed to maintain efficiency and regulatory compliance.
  • Rate & Surcharge Management: Update and maintain carrier rates, surcharges, and file rates, ensuring accurate records.
  • Customer Service & Coordination: Act as a liaison between customers and shipping lines, addressing inquiries and resolving issues.
  • Documentation Handling: Manage full sets of outbound sea shipment documents, ensuring proper processing and compliance.
  • Shipment Tracking & Follow-ups: Coordinate with overseas offices, co-loaders, and customers to track and arrange shipments.
  • Financial Documentation: Prepare quotations and invoices, supporting financial transactions.
  • Regulatory Compliance: Handle certificates of origin and letters of credit, ensuring adherence to international trade regulations.

Education

High School Diploma -

MSDS
04.2001 -

Skills

Strategic issue analysis

Production data analysis

Customer support coordination

Problem-solving

Positive attitude

Operations support

Inventory counts

Client service

Software

SAP

Timeline

Shift Leader

Kuehne + Nagel Pte Ltd
06.2010 - Current

Shipping Executive

DSV Air & Sea
03.2008 - 06.2010

High School Diploma -

MSDS
04.2001 -

Similar Profiles

CREATE PROFILE
Charmaine PhoonContract Logistic Shift Leader