Summary
Overview
Work History
Education
Skills
Personal Dosier
Training
References
Timeline
Generic
CHARMAIGNE ROSE FLAVIER

CHARMAIGNE ROSE FLAVIER

Singapore

Summary

A self-motivated professional seeking a position in a fast-paced company that would challenge me to develop more of my acquired skills in the field of Aviation and Engineering. Likewise, I want to widen my knowledge and experience in the different lines of job and offer fresh ideas regarding this field for my personal and professional growth.

Overview

11
11
years of professional experience

Work History

Customer Response Officer (CRO)

Singapore Airlines – Singapore Aero Support Services Pte Ltd
10.2022 - Current
  • Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of daily operations.
  • Updating of flight schedules into WATS and SAP and ensure that all re-timed flights are manually amended in WATS.
  • Ensure precise and on time communication regarding all schedule disruptions.
  • Generate daily flight movement report.
  • Ensure that E/OHF's are correctly raised for all chargeable transits.
  • Collating seasonal flight schedules.
  • Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines
  • Monitoring and managing incoming telex and emails from airlines regarding changes to a/c type, equipment, work requirements to ensure customers' requests are processed.
  • Following through with differing post-flight operating procedures, depending on the airline requirement.
  • Sending delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
  • Keeping track of all details regarding AOG and Ad-hoc requests.
  • Answering phone calls & emails from customer airlines/Ops/MCC/ground staff’s/airline rep
  • Monitoring and updating flight changes in EIDS through updates from Emails & Telex
  • Coordinating aircraft changes with Licensed Engineer’s, Supervisor’s, Operation Manager’s and Acting Foreman Engineer’s
  • In-charge of entering tech log details in AMOS system, Maintenix System, RAMCO system, fisnet.evaair.com, adfs.emirates.group, qrdebrief.qatarairways.com.qa, bizlive.singtel.com, maint.china-airlines.com, pmro-me.airindia.in, client.wvd.microsoft.com, squathprod.sq.com.sg, hello.mydynamics.co, malaysiaairlines.cloud.com/citrix
  • Scanning & uploading documentations in SHAREPOINT
  • Sending Debrief w/ or w/o templates via email for all daily flights
  • In charge of monitoring and entering to CAMS or any delay reports & send to customer Maintenance Control Centre (MCC)
  • Facilitating communication with airlines & operations
  • Monitor & manage customer airlines request’s are well coordinated and processed

Admin Officer

Panasonic Avionics Services Singapore Pte Ltd
02.2019 - 04.2020
  • Collect and verify Aircraft documentations and proceed to encode data information
  • Printing and assembling of materials, documentation and paperwork for Aircraft Avionics Maintenance
  • Daily Report and other duties assigned
  • Brainstorming to improve the system and workflow
  • Keep office area clean and organized
  • Support other team members with various task
  • Coordinate, interact effectively and professionally with other administrative staff, internal staff and with Aircraft Mechanics & Aircraft Engineers
  • Entering data from emails to RAMCO in IPAD

DRAM Officer

Singapore Airlines – SIAEC
09.2017 - 01.2019
  • In charge of planning and assigning Aircrafts to Aircraft Certified Technicians and Aircraft Licensed Engineers through DRAM APPLICATION and TOWING MODULE.
  • Assigning Aircraft Licensed Engineers for CALLBACK’s to rectify and assist on the Aircraft Defects for safety & airworthiness for every flight.

Data Document Controller

Philippine Airlines – PAL EXPRESS
02.2015 - 09.2016
  • Receives the accomplished task cards from Aircraft Maintenance Sub-Department (AMSD).
  • To close all accomplished task cards in the system (i.e. TRAX/AMOS)
  • Encodes the rectified AML, CML, NRCs in APC system.
  • Sort accomplished aircraft documents and coordinate with Technical Records
  • Transmit all completed documents to Technical Publication & Records

Education

Bachelor of Science - Aerospace Engineering

Air Link International Aviation College
Philippines
01.2014

Skills

  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethics
  • Time Management
  • Critical Thinking
  • Handling Pressure
  • Leadership
  • Team Player
  • Multitasking

Personal Dosier

· DOB: 29/SEP/1990

· Nationality: Filipino

· Civil Status: Married

· Height: 5’3

Training

  • Philippine Tourism Industry Geared Towards Global Competitiveness - Air Link International Aviation College - August 26, 2010
  • Establishing an Edge Through Excellent Leadership, Management and Marketing Strategies - Air Link International Aviation College - December 13, 2012
  • Management and Leadership Standard in Aviation Industry - Air Link International Aviation College - December 15, 2010
  • Single Engine Run-up and Taxi Operation - Air Link International Aviation College - July 27-29 2010 and Dec. 11-13 2010
  • Aviation Security Awareness Training - Initial - Philippine Airlines - Tech. Training - February 13, 2015
  • Human Factors Initial - Philippine Airlines - Tech. Training - February 23-25, 2015
  • Human Factors Initial for Maintenance Personnel - Philippine Airlines - Tech. Training - March 23-25, 2015
  • Philippine Civil Aviation Regulation (PCAR) - Philippine Airlines - Tech. Training - April 13-16, 2015
  • Aircraft General Familiarization (Q400) - Philippine Airlines - Tech. Training - April 20-24, 2015
  • Dangerous Goods Familiarization Initial - Philippine Airlines - Tech. Training - July 15, 2015
  • Fire Safety Training Initial - Philippine Airlines - Tech. Training - July 24, 2015
  • Safety Management System Initial - Philippine Airlines - Tech. Training - July 31, 2015
  • Quality Management System – Level 1 - Philippine Airlines - Tech. Training - August 7, 2015
  • AMOS - Production Planning - Philippine Airlines - Tech. Training - August 17-20, 2015
  • Fuel Tank Safety Initial - Philippine Airlines - Tech. Training - December 4, 2015
  • APC Documentation MCM/MPM Familiarization RII Orientation - Philippine Airlines - Tech. Training - December 9, 2015
  • Electric Wiring Interconnection System Awareness (EWIS) - Philippine Airlines - Tech. Training - December 10, 2016
  • MCM Edition 6, Revision 0 Read & Sign - Philippine Airlines - Tech. Training - January 20, 2016
  • MPM Edition 4, Temporary Revision 1-6, Read & Sign - Philippine Airlines - Tech. Training - January 20, 2016

References

Mr. Anthony Lim

Manager

Aerospec Supplies Pte Ltd

Email:
anthony@aerospec.com.sg

Phone: (+65) 9115 0929


Mr. J. Ceasar Filomeno

Manager

Tech. Planning Division-M&E

Philippine Airlines – PAL EXPRESS

Email: ceasar_filomeno@pal.com.ph

Phone: (+63) 9175384880


Mr. Robert Panganiban

Sr. Aircraft Maintenance Planner

Panasonic Avionics Services Singapore Pte Ltd

Email: robert.panganiban@pacss.aero

Phone: (+65) 8418 9507

Timeline

Customer Response Officer (CRO)

Singapore Airlines – Singapore Aero Support Services Pte Ltd
10.2022 - Current

Admin Officer

Panasonic Avionics Services Singapore Pte Ltd
02.2019 - 04.2020

DRAM Officer

Singapore Airlines – SIAEC
09.2017 - 01.2019

Data Document Controller

Philippine Airlines – PAL EXPRESS
02.2015 - 09.2016

Bachelor of Science - Aerospace Engineering

Air Link International Aviation College

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