Charlyn Shan
Summary
Committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Goal-oriented with distinguished experience in watch and jewelry industries and proven leadership abilities. Expert in increasing team's productivity and customer satisfaction while driving revenue and sales.
Skilled leader with success coaching individual team members. Knowledgeable about posture, strength coaching and flexibility needs.
Overview
5
5
years of professional experience
Work History
Timepiece and Fine Jewellry Specialist
Chanel
02.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and fashion advisors to drive growth.
- Collaborated with cross-functional teams to achieve project goals.
- Mentored team members, fostering professional growth through guidance on best practices in the industry.
Client Advisor
Richemont Luxury (Cartier) Singapore
09.2019 - 01.2023
- Proactively develop clients portfolio and exceed individual target by 150% for the year 2021-2022
- Cultivate strong client relationships and develop client loyalty
- Identify client needs quickly and suggest appropriate services to enhance client experience
- Provide a consistent excellent client experience by providing the highest degree of courtesy and professionalism
- Understand and participate in daily boutique operations.
Boutique Assistant
Richemont Luxury (Cartier) Singapore
06.2019 - 08.2019
- Ensure the client flows is smooth within the boutique
- Ensure clients are being taken care of throughout the shopping experience
- Assist to all personnel during the sales process and after-sales service.
Education
Coloured Stone Essentials -
GIA
10.2022
Jewelry Essentials -
GIA
08.2022
Diamond Essentials -
GIA
12.2020
Bachelor - Banking and Finance
Murdoch University
01.2020
Skills
- Customer Service and clientelling
- Ability to Work in a Team
- Ability to Work Under Pressure
- Adaptability
- Collaboration with colleagues
- Effective Time Management
- Management collaboration
- Mentoring and coaching to team members
- Team Leadership
Languages
Mandarin
English
Hobbies and Interests
- Diving
- Tennis
- Skiing
- Drawing
- Traveling
Timeline
Timepiece and Fine Jewellry Specialist
Chanel
02.2023 - Current
Client Advisor
Richemont Luxury (Cartier) Singapore
09.2019 - 01.2023
Boutique Assistant
Richemont Luxury (Cartier) Singapore
06.2019 - 08.2019
Coloured Stone Essentials -
GIA
Jewelry Essentials -
GIA
Diamond Essentials -
GIA
Bachelor - Banking and Finance
Murdoch University
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