Charlotte Ngiam
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history of seven years in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Transited to a reliable Administrative Manager position. Offering excellent communication and good judgment.
I'm looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Administrative Manager
Kelvin Wang & Associates (Representing Phillip Securities Pte Ltd)
09.2021 - Current
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
- Conduct products comparison and clients' policies review
- Completion of KYC and application forms for Director prior his meeting with clients
- Assist in recruitment application documents and assist newly onboard agents with their accounts setup
- Director achieved Court of Table and Top of Table awards during my employment
Operations Manager / Registered Nurse
Infinity Singapore Medical Pte Ltd
09.2021 - Current
- Provided ad-hoc vaccination/phlebotomy/mobile health-screening service
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Balanced check payments, identifying and resolving discrepancies immediately.
- Liaise with respective specialist partner clinics to set patient's appointment
- Coordinates tele-consultation between doctor and patient before providing post-consultation education to patient
- Liaise with partner companies to co-ordinate corporate health-screening
- Being primary point of contact for all patients, identifying their problems before rendering appropriate treatment for them
Registered Nurse
Khoo Teck Puat Hospital
06.2014 - 08.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Audited charts and reviewed clinical documents to verify accuracy.
Education
Advanced Diploma in Medical-Surgical Nursing -
Nanyang Polytechnic
Singapore01.2019
Bachelor of Nursing -
University of Sydney
Singapore12.2017
Diploma in Nursing -
Ngee Ann Polytechnic
Singapore04.2014
Skills
- Microsoft Office proficiency
- Documentation and control
- Contract preparation
- Filing and data archiving
- Time management
- Administrative support
- Intravenous Therapy
- Staff Supervision
- Precepting
- Medication Administration
- Infection Control and Aseptic Procedures
- Acute care expertise
Languages
English
Chinese (Mandarin)
Timeline
Administrative Manager
Kelvin Wang & Associates (Representing Phillip Securities Pte Ltd)
09.2021 - Current
Operations Manager / Registered Nurse
Infinity Singapore Medical Pte Ltd
09.2021 - Current
Registered Nurse
Khoo Teck Puat Hospital
06.2014 - 08.2021
Advanced Diploma in Medical-Surgical Nursing -
Nanyang Polytechnic
Bachelor of Nursing -
University of Sydney
Diploma in Nursing -
Ngee Ann Polytechnic
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