Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Charlotte Chan Pui Ling

Charlotte Chan Pui Ling

Summary

A Dynamic Sales Persons, with positive attitude and mindset with 5 years of progressive experience from supporting roles to a fully committed sales person. Passionate in driving sales result and always look for a new challenge and business opportunity to further expand my sales networks, so that to achieve the company goal / KPI as well as for personal development. Strongly committed to service excellence, client satisfaction, and team collaboration. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid customer relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

7
7
years of professional experience

Work History

Sales Manager (Business Development)

Dorsett Singapore
01.2023 - Current
  • New business development in corporate segment
  • Maintaining existing customer based
  • Identify new market and business opportunity
  • Maximize business potential of designated portfolio through daily Sales Calls, Site Inspection and Entertainment with top / new clients
  • Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
  • Providing administrative support including preparation of proposal, contract, email correspondence.

Associate Manager (Business Development)

Alliance Medinet Pte Ltd (Alliance Healthcare Group Limited)
01.2023 - 05.2023
  • Conducting sales presentation with direct clients
  • Liaising with broker and direct clients to identify new business opportunity
  • Manage and strengthen the relationship with customers
  • Preparing service level agreement reports
  • Work closely with internal teams and key internal stakeholders (claims, panel, contact centre, IT teams) to ensure that service offerings and SLAs meets customer’s requirements
  • Organizing health talk and webinars for corporate company
  • Updating and provide monthly sales report
  • Providing administrative support including preparation of proposal, contract, email correspondence.

Account Manager

Raffles Medical Group
06.2021 - 01.2023
  • Identify business opportunity and prospect inclusive of tender submission
  • Conducting sales presentation
  • Manage and strengthen the relationship with existing customers
  • Contract renewals, novation, account closures, etc
  • Portfolio handle mainly for Shipping, Construction, Institution, Government Sector, etc
  • Preparing competitor analysis report
  • Organizing health talk and webinars for corporate company
  • Liaising with operation team and arranging onsite health screening / swab services, etc
  • Handling clients' queries and problems such as billing issue, medical report and other medical enquiry
  • Updating and provide monthly sales report
  • Providing administrative support including preparation of proposal, contract, email correspondence.

Assistant Sales Manager

Park Hotel Farrer Park
01.2019 - 12.2020
  • Achieving Individual Sales Target
  • Maintaining existing customer based
  • Strong with Leisure, & Airlines business
  • New business development
  • Maximize business potential of designated portfolio through daily Sales Calls, Site Inspection and Entertainment with top / new clients
  • Attending to overseas sales calls, tradeshows and exhibitions
  • Preparing Monthly Sales Report
  • Handling Telemarketing Sales & follow-up on customer inquiries
  • Providing administrative support including preparation of proposal, contract, email correspondence.

Sales Co-ordinator

Grand Copthorne Waterfront Hotel
12.2016 - 06.2018
  • Provide support to Director of Sales / Assistant Director of Sales / Sales Manager on the daily administration and operation works
  • Conduct Site Inspection in the absence of the Sales Managers
  • Handling telephone & email inquiries
  • Preparing Contract, Proposal & Corporate / Contracted Rates Letter
  • Follow-up with group rooming list, payment as well as preparing pro-forma invoices
  • Coordinate with both sales & operation department to ensure that all groups and events requirement were in order
  • Arrange transfer for corporate group and prepare welcome letter for all the guests
  • Prepare group resume to ensure smooth in operation for all group business / events.

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Education

Advance Diploma in Counselling Psychology -

College of Allied Educators

Diploma in Hospitality & Tourism Management -

Kaplan Higher Education Institute Singapore

College of Allied Educators
Singapore

Skills

  • Business Development
  • Customer Relationship
  • Problem Solver
  • Critical Thinking
  • Sales Strategic and planning
  • Business Administration
  • Project organization
  • Driving Excellent Sales Result
  • Strong Client Relationship
  • Administration Skills
  • Planning and Strategy
  • Microsoft Application (Word, Excel & Power-point)
  • Opera Property Management System
  • Sales Force

Languages

English
Chinese
Cantonese

Personal Information

  • Date of Birth: 03/23/93
  • Nationality: Malaysian (Singapore PR)
  • Driving License: Yes
  • Marital Status: Single

Timeline

Sales Manager (Business Development)

Dorsett Singapore
01.2023 - Current

Associate Manager (Business Development)

Alliance Medinet Pte Ltd (Alliance Healthcare Group Limited)
01.2023 - 05.2023

Account Manager

Raffles Medical Group
06.2021 - 01.2023

Assistant Sales Manager

Park Hotel Farrer Park
01.2019 - 12.2020

Sales Co-ordinator

Grand Copthorne Waterfront Hotel
12.2016 - 06.2018

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Advance Diploma in Counselling Psychology -

College of Allied Educators

Diploma in Hospitality & Tourism Management -

Kaplan Higher Education Institute Singapore

College of Allied Educators
Charlotte Chan Pui Ling