Xuewei Sam

Initial Setup and Continuous Management:

• Played a pivotal role in the initial setup of new nursing homes, ensuring all facilities were equipped to meet operational requirements and regulatory standards.
• Oversee ongoing operations, focusing on maintaining high standards of care and service delivery.

Building Takeovers and Defect Liabilities:

• Manage the takeover of new buildings, addressing defect liabilities and ensuring smooth transitions without disruption to resident care.

Regular Inspections and Maintenance Oversight:

• Conduct regular inspections to assess the condition of Mechanical & Electrical (M&E) systems and infrastructure, ensuring compliance with relevant regulatory standards.
• Recommend and supervise necessary maintenance and improvement works to uphold serviceability and safety.

Administrative Oversight:

• Manage comprehensive administrative tasks including purchase requisitions, tax invoices, asset management, service reports, and monthly reporting.

Contract Management and SLA Review:

• Review maintenance contracts and Service Level Agreements (SLAs), ensuring alignment with operational needs and performance expectations.

Security Services and Policy Review:

• Oversee security services, regularly reviewing policies and procedures to enhance safety measures and operational efficiency.

Quality Standards and Procedures Development:

• Develop and implement quality standards and procedures for preventive and corrective maintenance activities, ensuring reliability and longevity of facility assets.

Tender Specifications and Compliance Coordination:

• Draft tender specifications for M&E and security services, facilitating competitive bidding processes and ensuring cost-effective service delivery.
• Coordinated with relevant authorities for licensing and compliance requirements, maintaining adherence to regulatory frameworks.

Facility Operations Improvement and Incident Response:

• Formulate strategic plans to optimize facility operations, including incident response procedures to mitigate risks and ensure resident safety and comfort.

Sustainability Initiatives:

• Initiate and implement sustainability strategies focused on the built environment, promoting energy efficiency and environmental responsibility.

Technical Support Across Equipment Lifecycle:

• Offer guidance and assistance to hospital personnel in the commissioning, operation, maintenance, and de-commissioning of medical equipment to ensure optimal functionality and longevity of critical medical assets.

Supervision of Maintenance Activities:

• Oversee appointed vendors in medical equipment maintenance activities to uphold high standards of quality and compliance with regulatory requirements.

Feedback Collection and User Engagement:

• Proactively updating and gathering feedback from users on the maintenance, performance, reliability, and quality of medical equipment to enhances overall service delivery.

Fault Analysis and Action Planning:

• Conduct checks, analysis, and investigation of faults, complaints, and hazards related to medical equipments to devise and implement effective action plans, ensuring swift resolution and minimal disruption to hospital operations.

Quality Assurance and Compliance:

• Ensure all maintenance activities meet the stringent standards and practices subscribed to by the hospital.

Scheduled Preventive Maintenance and Repairs:

• Perform and complete scheduled preventive maintenance tasks for biomedical equipment as per manufacturer's instructions and checklist.

Breakdown Troubleshooting and Repair:

• Troubleshoot and repairing breakdowns of biomedical equipment, adhering closely to manufacturer's guidelines.

Parts Ordering and Expedited Service:

• Managing the ordering and expediting of parts required for breakdown jobs, ensuring timely availability and efficient repair processes.

Timely Job Completion and Performance Metrics:

• Ensure that both scheduled preventive maintenance and breakdown repair jobs are completed within Key Performance Indicators (KPIs) or a reasonable timeframe, with clear justifications provided for any deviations.

Stakeholder Communication and Collaboration:

• Liaising effectively with user departments and vendors to minimize operational disruptions. Ensure that equipment issues are addressed promptly, mitigating impact on user operations.

Equipment Stability Maintenance and Optimization:

• Proactively ensuring production equipment stability to achieve and sustain high performance metrics. This involves continuous monitoring and adjustments to enhance efficiency and reduce downtime.

Troubleshooting and Resolution of Equipment Issues:

• Diagnose and resolve production equipment breakdowns and test cell setup problems.

Equipment Check and Restoration:

• Support comprehensive production equipment checks and executing equipment restoration tasks as needed, to ensure operational readiness and reliability.

Equipment Kit Conversion and Engineering Tasks:

• Proficiently performing equipment kit conversions and various engineering tasks with minimal supervision.