Summary
Overview
Work History
Education
Skills
Timeline
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Charlie Chen

Hangzhou

Summary

Hardworking Technical Support with good development experience. Using proactive communication and resourceful approach to problem-solving.Ability to communicate with overseas customers in fluent English.

Overview

8
8
years of professional experience

Work History

Technical Support

Sunyard Tech
09.2023 - Current

1.Project :Bangladesh Pubalibank

Pubalibank is one of our clients,which bought our Pos devices then need our support with app development.What I do is:

1.Develop Pubalibank Payment application,remote debug and run program with TeamViewer or Anydesk in client's computer.

2.Collate requirements for each phase.Communicate with clients and make sure every detail be clarified.

Sometimes online meetings communicate progress,assist in R&D and customer communication in English.

3.Work on EMV L3 certifications with kernel developers.

2.Project :India Mswipe

Mswipe, a POS device and service provider in India.Cooprate with us in Pos and Cloud Speaker projects.What I do is:

1.Docking with customers for various types of equipment and corresponding SDKs.

2.Connect the customer and our party B, translate the explanatory documents and write the English version of the operation manual, and remotely guide the customer to operate the debugging board.

3.Contact our back-end colleagues to work together on TMS issues.(TMS refers to terminal management system, which is the system we use to manage pos machines in users 'hands)When TMS has problems, it is often necessary to obtain logs from customers and perform Remote Debugging.

4.Host daily Cloud-Speaker debugging meetings with customers, assist our project manager in communicating with customers, and sort out modification points and requirements changes.

3.Project :TMS

TMS(Terminal Manage System) is our self-developed system to manage the POS terminals in the hands of customers.What I do is:

1.Maintain the iteration of tmstool Android apk.

2.Debug with our backend developer and get logs from our clients.

3.Adaption of different model type.


Teacher

Mountain Flower non-profit organization
01.2023 - 07.2023

Project:Volunteer teacher for Non-profit organization.

A team was formed,then we went to the deep Liangshan Yi Autonomous Prefecture(which is a place far from my home and very underdeveloped).Teach students in a primary school on a mountain at 1500 meters altitude.What I do is:

1.Teaching of mathematics and physical education for third-grade students
2.Weekly purchase of kitchen ingredients. You need to take a car from the mountain to the bottom of the mountain, go to the market to buy ingredients for a week and return.
3.Kitchen rotation cooking and cleaning
4.Host various activities, including receiving funders from various places, and building communications between funders and students.
5.Take students to participate in outdoor activities, or watch movies and play games
6.Maintain the relationship between Han teachers and local residents of the Yi nationality, and establish friendships with local villagers, such as providing tools to villagers or assisting villagers in killing pigs.
7.Provide some psychological help or emotional counseling between different volunteer teachers to complete the work of the semester together.


To be honest, this job has nothing to do with Android development, but I still want to write about it. After leaving the previous company, I wanted to do something good for our country, so I applied to become a volunteer teacher, and finally was arranged to teach in Mountain Flower non-profit organization, Sichuan for half a year,.In short, this work experience is quite valuable, which allows me to withdraw from my previous life and see a different world, and also allows me to face the future life with a more open mind.

Android Developer

Hangzhou Chinasoft International Technology Service Co., Ltd
04.2020 - 11.2022

1.Project:

Huawei GameCenter:Embedded community SDK.

Embedded community SDK is a SDK which help game developer make their games connect with Huawei GameCenter Forum.What I do is:

1.Participate in the research and development of SDK interface and specific code design.
2.Participate in SDK and backend debugging and testing in different environments.
3.Write SDK API documentation and process description.
Solving some bug-related problems encountered in development and optimizing the code.


2.Project:

Huawei GameCenter:Forum component.

Forum is a component that allow users discuss games and topics in GameCenter. is What I do is:

1.Add a border to the user who is broadcasting live.

2.Implement the function of the cover page selection page. Users can select a frame from a video to use as the cover of the video. The difficulty is the matte layer of the progress bar, the position of the current slider needs to be displayed normally, while the rest of the slider needs to be darkened.


3.Project:

Huawei AppGallery:Member component.

The Member component is a component that overseas users can use to subscribe to game members.What I do is:

1.Implement the member subscribe page.

2. mvvm structure coding.

3.Componentize and provide interfaces for the main project to invoke components.

4.Split components, work with the Turkish team, and conduct English meetings.


Android Developer

Hangzhou Jingpin Technology Co., Ltd
11.2019 - 03.2020

Project:

"River Chief System" APP.

What I do is:

1.Assist in the development and update of the "River Chief System" APP.

2.Discuss interface definition related content with back-end colleagues.

3. Participate in part of the prototyping
4. Participate in some project bidding meetings

Android Developer

Hangzhou YoungSun Intelligent Equipment Co., Ltd
11.2016 - 06.2019

Assist in the design of app prototypes, as well as the development and maintenance of various apps.
Using Fiddler and postman to participate in part of the backend interface debugging, as well as the development and adaptation of various terminal models.
Participate in the maintenance of some front-end pages.

Using JIRA as dashboard and workflow.

1.Project:

After-sales code scanning and delivery app.

What I do is:

1. Maintain and iterate app functions
2. Since the front-end and back-end are not separated, you can debug the front-end and front-end data locally
3. Modification and debugging of the invoice printing template
4. Access the PDA QR code scanning API


2.Project:

Cargo inquiry mini program.

What I do is:

According to the WeChat Mini Program documentation, make relevant Mini Programs


Education

Bachelor's Degree -

Shanghai Normal University
07.2015

Skills

  • Communicate fluently in English with overseas customers
  • Get and organize requirements from customers clearly, communicating with sales and developer for clients
  • Translate and edit technical operation documentation
  • Able to use Skype and WhatsApp, and debug remotely with Anydesk or TeamViewer
  • 7 years of experience in Android development
  • Experience in independent development as well as teamwork
  • Have experience in adapting strings in multi-languages
  • Have some understanding of full-stack code
  • Ability to use Postman to test network request or use ADB get logs

Timeline

Technical Support

Sunyard Tech
09.2023 - Current

Teacher

Mountain Flower non-profit organization
01.2023 - 07.2023

Android Developer

Hangzhou Chinasoft International Technology Service Co., Ltd
04.2020 - 11.2022

Android Developer

Hangzhou Jingpin Technology Co., Ltd
11.2019 - 03.2020

Android Developer

Hangzhou YoungSun Intelligent Equipment Co., Ltd
11.2016 - 06.2019

Bachelor's Degree -

Shanghai Normal University
Charlie Chen