Charlene Phua JIE HUI
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals and professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Operations Manager
O3 Estate
03.2023 - Current
- Oversee all renovation process and worked with main and sub-con contractors closely
- Sourcing and buying of furniture
- Sourcing and buying equipment
- Application of licenses and all other government documents and grants
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Develop and implement operational policies, procedures, and standards to ensure consistent service quality.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Manage inventory levels for food, beverages, and supplies to prevent overstocking or shortages.
F&B Administrator
Chinese Swimming Club
07.2021 - 02.2023
- Undertakes all secretarial duties
- Ensures that F&B office is always clean and tidy
- Handles all administrative matters regarding staff (E.g. Work pass renewal and medical leave)
- Handle all administrative matters regarding all 3 outlets (E.g. Licenses and promotions)
- Handle all F&B enquires and liaise with member, F&B staff and other departments to ensure all events is followed up accordingly
- Help out with outlet operations when needed
- Maintains good rapport with staff from all 3 outlets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Flight Stewardess
Singapore Airlines
01.2017 - 09.2020
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Resolved passenger conflicts and medical emergencies during flights.
- Administering first aid and dealing with emergencies
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Engaging with passengers by being gracious hosts and providing them with a six star cabin.
Studio consultant and Instructor
ABC Cooking Studio
06.2016 - 12.2016
- Conduct Cooking and Baking lessons and demonstrations to students
- Explaining and Promoting our packages to customers in order to achieve sales targets
- Enriching the lives of students through learning about food and to pursue a healthy lifestyle
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Pastry Chef De Partie
Salt Grill and Sky Bar
10.2014 - 05.2016
- Assisted in production of cakes, desserts and breads for daily operations and functions
- Assisting head chef in creating new desserts
- Assist in setting up functions
- Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
Pastry Commis
Orchard Hotel
07.2013 - 10.2014
- Decoration and production of cakes and desserts
- Assisted in setting up functions and buffet
- Maintained well-organized mise en place to keep work consistent.
Pastry Demi Chef De Partie
Tiong Bahru Bakery
05.2012 - 08.2013
- Was part of the opening team
- Took Charge in the initial stages of café opening
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed the production of cakes, chocolates and desserts for daily service and functions
- Ordering of supplies and handling of invoices to be sent to head office
- Took charge in organizing and cleanliness of the work area
Brand Ambassador
Diageo
08.2011 - 04.2012
- (DFS Changi Airport), Represented Diageo at changi airport duty free shop creating awareness and promoting all products
- Organising and cleanliness of the work area
- Engaging with customers interactively to ensure they get the best service.
Pastry Commis
Obolo
11.2010 - 06.2011
- Assisted in the production of cakes, desserts for daily operations and functions (Food factory production)
- Took charge of managing production and decorations and packaging to be sent to the outlets
- Took charge in organizing and cleanliness of the work area
Pastry Trainee
RC Hotels Pte Ltd
07.2009 - 07.2010
- Was attached to the Pastry Kitchen of Swissotel the Stamford and Fairmont Singapore
- Held service in the Pastry section of the hotels' F&B outlets (Prego, Out of the Pan, Asian Market Café, Café Swiss)
- Assisted the function team in the plating design for desserts for several major events CO
Education
Diploma - Pastry and Baking
Shatec Institutes
Singapore07.2010
GCE ‘O' Level Certificate -
St Anthony's Canossian Secondary School
Singapore12.2006
Skills
- Proficient in Microsoft Word and PowerPoint
- Basic knowledge in Microsoft Excel
- Invoice Processing
- Inventory Control
- Customer Relationship Management
- Purchasing and Procurement
- Critical Thinking
- Cooking and Baking
Timeline
Operations Manager
O3 Estate
03.2023 - Current
F&B Administrator
Chinese Swimming Club
07.2021 - 02.2023
Flight Stewardess
Singapore Airlines
01.2017 - 09.2020
Studio consultant and Instructor
ABC Cooking Studio
06.2016 - 12.2016
Pastry Chef De Partie
Salt Grill and Sky Bar
10.2014 - 05.2016
Pastry Commis
Orchard Hotel
07.2013 - 10.2014
Pastry Demi Chef De Partie
Tiong Bahru Bakery
05.2012 - 08.2013
Brand Ambassador
Diageo
08.2011 - 04.2012
Pastry Commis
Obolo
11.2010 - 06.2011
Pastry Trainee
RC Hotels Pte Ltd
07.2009 - 07.2010
Diploma - Pastry and Baking
Shatec Institutes
GCE ‘O' Level Certificate -
St Anthony's Canossian Secondary School
Similar Profiles
Kinga KarácsonyKinga Karácsony
ASSISTANT MANAGER / SALES DIRECTOR at O3 Trade SRLASSISTANT MANAGER / SALES DIRECTOR at O3 Trade SRL
Curtis MorningCurtis Morning
Basketball Skills Development Trainer at O3 SportsBasketball Skills Development Trainer at O3 Sports
Mohammed Ala UddinMohammed Ala Uddin
Finance Manager at O3 Solutions DMCCFinance Manager at O3 Solutions DMCC