Haley Marcasol
Houston
Summary
Operations agent with 4 years of logistics and operations experience supporting freight forwarding, booking documentation, and shipment coordination across domestic and international lanes. Manages shipping instructions, carrier cutoffs, and regulatory compliance while collaborating with internal teams and external partners to maintain on-time service and resolve issues proactively. Seeks to apply strong organizational skills and process-improvement focus to support scalable, reliable logistics operations and enhance service continuity.
Experienced with coordinating logistics and operational activities to ensure seamless function. Utilizes strong organizational skills to manage multiple tasks efficiently and improve workflow processes. Knowledge of maintaining high operational standards and fostering teamwork to achieve optimal results.
Overview
11
11
years of professional experience
Work History
Operations Agent
Elite Digital Logistics
Houston, TX, USA
07.2022 - Current
- Managed booking documentation and coordination for domestic and international cargo shipments
- Prepared and verified shipping documents including bills of lading, commercial invoices, and packing lists
- Ensured compliance with international shipping regulations across multiple regions
- Coordinated with carriers, warehouses, and customers to maintain on-time movement of freight
- Tracked shipments, resolved exceptions, and communicated status updates to clients
- Maintained accurate records and data entry within shipment management systems
Leasing Administrative Assistant
Leasing Agency
01.2018 - 01.2022
- Scheduled property tours and managed calendars for leasing staff
- Communicated with prospective tenants regarding applications, documentation, and next steps
- Processed leasing paperwork and maintained accurate applicant and tenant records
- Provided front-office administrative support and customer service
- Assisted with lease preparation and document organization
- Ensured confidentiality and professionalism in handling sensitive information
Operations & Administrative Coordinator
Quality Window Cleaning Services
08.2015 - 01.2018
- Managed daily scheduling and routing to optimize job efficiency and service coverage
- Coordinated operations including inventory tracking, supply ordering, and job assignments
- Handled customer inquiries, appointment confirmations, and service follow-ups
- Supported billing, invoicing, and basic administrative functions
- Maintained organized records and operational documentation
- Assisted with problem resolution in a fast-paced small business environment
Education
B.A. - Communications
West Texas A&M
United States Skills
- Scheduling
- Routing
- Calendar Management
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Effective communication
Timeline
Operations Agent
Elite Digital Logistics
07.2022 - Current
Leasing Administrative Assistant
Leasing Agency
01.2018 - 01.2022
Operations & Administrative Coordinator
Quality Window Cleaning Services
08.2015 - 01.2018
B.A. - Communications
West Texas A&M