Charisse Ann Jain
Technical Consultant
Singapore,Singapore
Summary
- Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
- Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
14
14
years of professional experience
Work History
TECH PM / CONSULTANT
Freelance
- Create technical specifications of project features and delegate them to clients
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
TECHNICAL PROJECT MANAGER
Reveel
01.2022 - 05.2023
- Reviewed code, debugged problems, and corrected issues.
- Worked with back-end developers to design APIs.
- Developed functional databases, applications and servers to support websites on back-end.
- Analyzed existing software implementations to identify areas requiring improvement.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Coordinated efficient large-scale software deployments.
- Provided software application engineering and maintenance for development lifecycle.
- Participated in requirements gathering to solidify prerequisites and determine best technical solution to meet business needs.
- Managed development milestones from initial steps through final delivery.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Oversaw and implemented automated build and deployment pipelines.
MOBILE APP DEVELOPER
JACKSON PEAK LLC
12.2020 - 05.2023
- Design and build applications for the mobile platform
- Ensure the performance, quality, and responsiveness of applications Collaborate with the team to define, design and ship new features
- Fix bugs and identify and correct bottlenecks
- Maintain code quality, organization, and automation
- Partnered with marketing and sales teams to incorporate app components likely to increase sales and revenue production.
- Resolved app defects by reviewing bug reports and tracking repeatable malfunctions within software titles.
- Collaborated across multi-disciplinary teams using Agile development frameworks.
- Cultivated app template libraries to streamline application production during commissioned engineering projects.
SERVICE DELIVERY MANAGER / HEROKU DEVELOPER
Capgemini Philippines
09.2018 - 11.2020
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated and led internal and external site team meetings.
- Facilitated completion of deliveries and verified documentation.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Implemented and supported Salesforce/Heroku at client site.
SENIOR IOS MOBILE DEVELOPER / SALESFORCE ADMINISTRATOR/HEROKUDEVELOPER
AYALA GROUP CLUB INC
08.2015 - 06.2018
- Resolved app defects by reviewing bug reports and tracking repeatable malfunctions within software titles.
- Collaborated across multi-disciplinary teams using Agile development frameworks.
- Partnered with marketing and sales teams to incorporate app components likely to increase sales and revenue production.
- Presented proposals to senior engineers and developers outlining enhancements designed to improve usability and increase potential ROI.
- Tracked post-deployment bug reports to recognize and resolve trends among user-reported faults and complaints.
- Maintained expansive knowledge on widely accepted design principles for developing applications within mobile app environments.
SENIOR IOS MOBILE DEVELOPER
CONTRACT CODERS INC
03.2014 - 07.2015
- Design and build applications for the iOS platform Ensure the performance, quality, and responsiveness of applications
- Collaborate with the team to define, design and ship new features
- Fix bugs and identify and correct bottlenecks
- Maintain code quality, organization, and automation
- Presented proposals to senior engineers and developers outlining enhancements designed to improve usability and increase potential ROI.
- Cultivated app template libraries to streamline application production during commissioned engineering projects.
- Tracked post-deployment bug reports to recognize and resolve trends among user-reported faults and complaints.
SOFTWARE DEVELOPMENT MANAGER
LMR INC
11.2011 - 03.2013
- Streamline business process and procedures ensuring client requirements are met
- Design and build applications for the iOS platform Ensure the performance, quality, and responsiveness of applications
- Collaborate with the team to define, design and ship new features
- Fix bugs and identify and correct bottlenecks
- Reviewed code to check compliance with company coding guidelines.
- Worked with developers to identify and remove software bugs.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated with senior leadership to define requirements and build projects that achieved or exceeded corporate plans.
- Documented technical workflows and knowledge to educate newly hired employees.
- Mentored junior developers and engineers through onboarding process and long-term team contributions.
- Stayed up to date on modern practice advances while applying best-in-class software development with existing technology.
PHP DEVELOPER
SSI PHILIPPINES
11.2011 - 03.2013
- Planned, coded and deployed web-based applications using PHP, MySQL and JavaScript.
- Wrote server-side and client-side code for [Type] projects using PHP, HTML, CSS and JavaScript.
- Modified and tested existing MySQL database schemas.
- Regularly updated knowledge of latest industry trends in web development and related technologies.
- Used different APIs to build frameworks.
- Developed back-end components to connect applications with web services.
- Designed user-facing elements to integrate with web APIs and server-side logic.
- Configured and deployed existing and future REST APIs, integrating with third-party APIs.
- Created detailed system documentation and presentations for use in training.
Education
Master of Science - Technology Management
University of The Philippines Diliman
Philippines07.2024
Bachelor of Science - Computer Science
University of The Philippines Cebu
Philippines04.2008
Skills
- Project Planning
- Technical Support
- Productivity Improvement
- Project Management
- Strategic Planning
- Project Tracking
- Project Planning and Development
- Agile Methodology
- Client Relations
- Software Development Lifecycle
- Forecasting
- Programming Languages
Hobbies
I love to travel and do crafts on my spare time
Languages
English
Advanced (C1)
Timeline
TECHNICAL PROJECT MANAGER
Reveel
01.2022 - 05.2023
MOBILE APP DEVELOPER
JACKSON PEAK LLC
12.2020 - 05.2023
SERVICE DELIVERY MANAGER / HEROKU DEVELOPER
Capgemini Philippines
09.2018 - 11.2020
SENIOR IOS MOBILE DEVELOPER / SALESFORCE ADMINISTRATOR/HEROKUDEVELOPER
AYALA GROUP CLUB INC
08.2015 - 06.2018
SENIOR IOS MOBILE DEVELOPER
CONTRACT CODERS INC
03.2014 - 07.2015
SOFTWARE DEVELOPMENT MANAGER
LMR INC
11.2011 - 03.2013
PHP DEVELOPER
SSI PHILIPPINES
11.2011 - 03.2013
TECH PM / CONSULTANT
Freelance
Master of Science - Technology Management
University of The Philippines Diliman
Bachelor of Science - Computer Science
University of The Philippines Cebu
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