Charissa Lim
New Partnership Specialist
Kuala Lumpur
Summary
A self-driven candidate who's experienced in a dynamic-fast-paced environment with the aim to perform and deliver. Through effective communication and collaborations, I am able to deliver strong and optimal results for the organisation. Unbound innovation and creative problem solving skills enable me to discover different ways of managing crisis and sometimes professional relationships as well. My experience in various project managements in different roles throughout my career has also sharpen my presentation skills which led and inspire peers to show cast their best skills to perform in their roles.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
New Partnership Specialist
American Express Malaysia
12.2021 - Current
- Top performer by driving sales and maintaining top DMA accuracy, through effective communication and partnership with various stakeholders to optimize merchant coverage in Australia (meet sales targets for the team)
- Extract, analyze and generate reports for leaders, entailing the team's weekly performance such as NLIF, conversation rate, pipeline management, etc.
- Excellent relationship management with other business units to provide effective consultative skills to solve AMEX merchants enquiries such as terminal enablement, and tracking missing funds.
- Strong ability to lead and inspire a colleagues to meet the business objectives (recognized as SM APAC Performer of the Year 2023 and PM of the WIN Symposium 2023)
- Recognised and featured as Winner of GMNS ANZ Gazette April, September and November 2023.
Senior Customer Service Executive
Centennial Business Suites Sdn. Bhd.
09.2020 - 04.2021
- Clerical & Administrative Support, Customer Service, Problem Solving, Complaint Handling, Admin Resources, Housekeeping & Maintenance of the Center
Guest Services Executive
Mandarin Oriental Hotel Singapore
12.2018 - 08.2020
- In charged of guest registrations, bill settlements, solving guest inquiries and complaints at the Front Desk
- Specialized in VIP guests and assisted Guest Relations Supervisor to manage special requests for inbound-guests and respond to post-stay emails
- Oversaw the training and performance of Front Office trainees
Education
Bachelors in Business Administration in International Hotel Management - Strategic Human Resources Management
Les Roches Marbella International School of Hotel Management
Spain 05.2012 - 05.2015
Skills
Creative Problem Solving
undefinedAccomplishments
- Front of the House Award, 05/2019, Mandarin Oriental Singapore
- 2nd Runner Up as Front Office Top Up-Seller, 08/2019, Mandarin Oriental Singapore
- Front of the House Award, 02/2017, St. Regis Aspen Resort, Colorado - USA
- Eta Sigma Delta International Hospitality Management Society, 08/2015 - Present, 24th Chapter President at Les Roches Marbella International School of Hotel Management - Spain
Timeline
New Partnership Specialist
American Express Malaysia
12.2021 - Current
Senior Customer Service Executive
Centennial Business Suites Sdn. Bhd.
09.2020 - 04.2021
Guest Services Executive
Mandarin Oriental Hotel Singapore
12.2018 - 08.2020
Bachelors in Business Administration in International Hotel Management - Strategic Human Resources Management
Les Roches Marbella International School of Hotel Management
05.2012 - 05.2015
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