Charel Tan
Summary
A self-motivated and hard-working third-year business student at Republic Polytechnic Sports Management. Seeks an Internship position with your company. With an eye for detail, equipped with teamwork and collaboration, critical thinking and problem-solving with a passion for this line. Am also confident in making a significant contribution to your company.
During her time as a Barista & Server, she successfully provided fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
2
2
years of professional experience
Work History
Server
Maduro
12.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Restuarant Ibid
02.2022 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Playmade
11.2021 - 04.2022
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Republic Polytechnic
Singapore03.2025
Serangoon Secondary School
Singapore11.2021
Skills
- Order Management
- Food Running
- Team Player
- Exceptional customer service
- Retail Management
- Problem-Solving
- Reliable and Dependable
- Time Management
- Digital and Social Media Marketing
- Project Management
- Adaptability
- Proficient in Microsoft Office
Timeline
Server
Maduro
12.2022 - 11.2023
Server
Restuarant Ibid
02.2022 - 04.2022
Barista
Playmade
11.2021 - 04.2022
High School Diploma -
Republic Polytechnic
Serangoon Secondary School
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