Charalyn De La Torre
Summary
Professional in hospitality industry, prepared to lead and elevate service standards. Extensive experience in managing dining operations and ensuring customer satisfaction. Known for strong team collaboration skills and achieving consistent results. Reliable, adaptable, and skilled in multitasking and communication.
Overview
5
5
years of professional experience
Work History
Restaurant Captain
Isshin Machi
224 East Coast Rd, Singapore 428921
06.2021 - Current
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Supervisor
WUCHA Philippines
Cebu City, Philippines
01.2020 - 02.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Vocational Degree - Culinary Arts
Metropolitan Occupational Science And Technology
11.2021
Undergraduate - Computer Science
Colegio De Sta Rita
09.2011
Skills
- Drink Preparation Knowledge
- Food Preparation
- POS Systems Master
- Workflow Coordination
- Strong communication
- Food safety compliance
- Guest relations
Timeline
Restaurant Captain
Isshin Machi
06.2021 - Current
Supervisor
WUCHA Philippines
01.2020 - 02.2021
Undergraduate - Computer Science
Colegio De Sta Rita
Vocational Degree - Culinary Arts
Metropolitan Occupational Science And Technology