Chara Ng

I have successfully led international implementation projects across APAC primary, Europe and U.S for cash management/treasury services for corporate clients as a project manager with 100% positive feedback within client surveys.

In addition to my role as a project manager, I have also conducted new hire trainings for onboarding into complex APAC markets and took on the role as an audit liaison to address internal audit queries for the APAC implementation team in addition to my day-to-day responsibilities below:

• Handled onboarding and implementation of cash management products primarily across APAC markets including Singapore, Australia, New Zealand, Hong Kong, Thailand, Vietnam, Indonesia and India.
• Handled the end-to-end implementation as a project manager from documentation, KYC coordination, account opening & product set-ups (channels, host-to-host, liquidity), performing client training for online banking till client's go-live.
• Liaising with all internal stakeholders including legal, sales, KYC and product teams as the project lead to ensure successful implementation from the client.
• Knowledge in project methodology in preparing project timelines, status trackers and risk/score card updates for distribution to clients and key stakeholders to monitor project progress.

My key work contributions in this role include driving new initiatives such as the bank's new e-supply chain financing programs for SMEs and led discussions on how to improve operational processes within the bank. In this role, I have co-managed 200 account relationships of Corporate banking clients within segments such as trade/commodity, real estate, asset management and government-linked corporations with key duties below:

• KYC and Onboarding
  I have covered end-to-end onboarding and annual reviews for corporate clients within the APAC region. This includes liaising with clients on onboarding requirements such as account opening documents, regulatory forms (FATCA/CRS) and constitutional, shareholding and identification documents in line with MAS626 requirements.
• Credit and Loan Documentation
  I have assisted in credit submissions, performed financial spreading, provided financial analysis and conducted internal risk rating for borrowers. I have also handled loan and security documentation for activation/drawdown of facilities.
• Cross-sell and Revenue Activities
  Contributed to increase in revenue from existing-to-bank clients by cross-selling of products including current accounts, fixed deposits, foreign exchange, treasury, trade financing, revolving credit facilities and term loans.
• Customer Servicing and Operations
  Being the first point of contact for all servicing, loan and account queries, I have serviced corporate clients and provided assistance in regards to their remittances/payments, foreign exchange, trade financing, revolving credit and term loan requests on drawdown/rollovers/rate fixing and current account and fixed deposit requests.

My key contributions in this role include being main point of contact for external audit queries for the department. In my role as a KYC due diligence associate, I have performed onboarding, annual and event triggered reviews for banks and non-bank financial institutions with key duties below:

• Liaising with institutional clients to obtain KYC documentation.
• Working with financial crime/compliance unit to address all AML name screening alerts.
• Completion of CDD/ECDD forms documenting customer's business activities, identifying sources of funds/wealth and identifying client's AML risk.
• Effective use of factiva, google and other sources to verify information on Special Interest Entities (SIE), Politically Exposed Persons (PEPs) as well as conduct adverse news screening for money laundering, terrorism financing, sanctions and tax evasion.

As a mortgage specialist, I have attained100% of my monthly sales KPI with key duties below:

• Provide professional housing loan advice on the quantum of financing, MAS guidelines, income documentation and home loan packages through in-depth assessment of customer's profile.
• Sales prospecting through appointments, show flat consultations, phone, and online platforms to meet sales target.
• Process home loan applications by adhering to Compliance/Anti-Money Laundering (AML) guidelines.
• Conduct Know Your Customer (KYC) / Customer Due Diligence.