Chapman Ng
Operations Analyst
Summary
Professional Summary
A results-driven professional with over 10 years of experience in the banking, financial, and cryptocurrency sectors. Chapman is adept at cultivating and maintaining strong relationships with institutional clients and high-net-worth individuals. Known for delivering exceptional client satisfaction and loyalty by comprehending and responding to clients with bespoke solutions. Fluent in English and proficient in Mandarin, effectively supports and expands existing relationships within institutional teams.
Overview
14
14
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
Senior Client Services Analyst
Bybit
11.2021 - Current
- Implemented policies and procedures for continuous improvement, enhancing operational effectiveness.
- Reduced process bottlenecks through targeted training and coaching, improving team performance and productivity.
- Efficiently managed night shift operations, rapidly mitigating major platform incidents to minimize operational disruptions.
- Cross functional collaboration and support with various teams including Trade Audit, TechOps, Talent Acquisition, IT, and Law Enforcement teams.
- Recognized with company awards for outstanding leadership and operational excellence.
Senior Business Analyst
Xeconds Strategy
08.2018 - 10.2021
- Facilitated MT4 White Label brokerage solutions for foreign exchange startup brokerages in APAC, ensuring efficient implementation.
- Tailored services to include multi-level commission structures (Multi-Account Manager and PAMM), affiliate portals, and connectivity with Tier-1 liquidity venues.
- Collaborated with clients to offer competitive spreads and fees, enhancing market competitiveness.
- Developed and nurtured strategic relationships with Forex brokerages, trading partners, and clients, bolstering business growth.
- Consistently maintained high customer satisfaction by implementing proactive strategies focused on customer needs and swift resolution of concerns.
Corporate Partnerships Manager
Lithan Academy
10.2015 - 08.2018
- Formed strategic partnerships with Trade Organizations impacting over local 10,000 SMEs through SkillsFuture Digital Transformation campaigns and developed a diverse sales pipeline, exceeding KPIs by over 50%.
- Created and executed successful outbound demand generation campaigns, significantly increasing qualified leads for the business development team.
- Actively contributed to business development and market outreach strategies through collaboration with cross-functional teams.
Institutional Sales Broker
Re Suisse Financial Services
07.2012 - 10.2015
- Strategically targeted and engaged senior and executive-level stakeholders in various industries, collaborating with in-house proprietary traders and dealers to successfully achieve sales goals.
- Increased OTC currencies trading volume in key accounts by regularly engaging with clients to understand their needs and optimize services.
- Delivered compelling sales presentations to new clients, effectively communicating technical details in accessible terms, expanding the corporate client base.
- Achieved and surpassed sales targets, increasing annual revenue by 20% through strategic relationship building with new and existing clients.
- Effectively addressed customer relations issues through prompt responses via calls, emails, and in-person meetings, ensuring client satisfaction.
- Fostered and maintained key relationships with market-makers like DBS Treasury, enhancing competitiveness.
Relationship Manager
Citibank
Singapore
06.2010 - 06.2012
- Promoted financial products by maintaining excellent service offering knowledge.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Maximized revenue through improved sales techniques and branch productivity.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Approached prospective clients through warm calling and emails to meet sales KPI.
Education
Lean Six Sigma Certification
Singapore Management University
Singapore 07.2023 - 01.2024
NICF - Digital Marketing
Lithan Academy
Singapore 01.2016 - 05.2016
Diploma in Banking And Financial Services
Singapore Polytechnic
Singapore 04.2005 - 04.2008
Skills
Account Management
Timeline
Lean Six Sigma Certification
Singapore Management University
07.2023 - 01.2024
Senior Client Services Analyst
Bybit
11.2021 - Current
Senior Business Analyst
Xeconds Strategy
08.2018 - 10.2021
NICF - Digital Marketing
Lithan Academy
01.2016 - 05.2016
Corporate Partnerships Manager
Lithan Academy
10.2015 - 08.2018
Institutional Sales Broker
Re Suisse Financial Services
07.2012 - 10.2015
Relationship Manager
Citibank
06.2010 - 06.2012
Diploma in Banking And Financial Services
Singapore Polytechnic
04.2005 - 04.2008
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