Chan Wen Jie (Zen)
Co-Owner Car Motorbike Rental Business / Sales & Language Consultant
Singapore
Summary
Passionate, Affectionate & Friendly Co-Owner, Sales & Customer Service Professional with 10+ Years of experience in Customer Service, Driving Sales and People Management.
Dedicated to provide exceptional friendly customer service and applying training, monitoring and morale-building abilities to enhance overall employee engagement and boost performance.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Co-Owner Car & Motorbike Rental Business
Please Ride Car & Motorbike Rental (PR)
09.2018 - Current
- Managing day-to-day operations including providing prompt and exceptional customer service and vehicle maintenance to all clients
- Responsible in handling both car and motorbike rental inquiries and reservations through Phone and Socials ( WhatsApp & WeChat )
- Responsible with the repairs, scheduling maintenance and ensuring all vehicles are in perfect working condition for customers
- Responsible for preparing and managing contract agreements for customers
- Responsible for rental payments, deposits, refunds and overall business finances
- Responsible for hiring, training and managing of employees
- Managing and tracking the availability of vehicles to ensure that they are available for customers
- Standby 24/7 in addressing any issues or problems that arise, including customer complaints or vehicle breakdown
Senior Client Advisor ( Contact Center )
Gucci Singapore Private Limited
04.2022 - 01.2025
- Providing exceptional customer service, assistance and advice through different multiple channels, including Phone, Live Chat, Socials (WhatsApp) and Email
- Responsible for the Singapore, Australia, New Zealand, Thailand, Malaysia and India Market
- Utilizing English, Thai and Mandarin Chinese Language to communicate with clients from the different markets on a daily basis
- Delivering a high-quality client experience by understanding and fulfilling both the needs and preferences of clients
- Driving sales and achieving both individual and team sales by convincing and persuading clients to purchase Gucci products over the Phone, Live Chat, WhatsApp or Email
- Assist clients with all After-Sales, Refund, Exchange, Escalation related cases and communicating with all the relevant departments involved ( TNT Express, Warehouse, After-Sales )
- Demonstrating a strong understanding of the luxury brand products
- Possessing strong verbal and written communication skills including empathy, good phone etiquette and effective listening
- Responsible for arranging both lunch and dinner roster of all the employees in the department in order to ensure sufficient manpower on the floor
Sales & Marketing Consultant ( Contact Center )
Minor International Public Company Limited
08.2018 - 01.2022
- Engaging with company VIP clients (Thai, Chinese & English speaking) to effectively build rapport and lasting relationships
- Engaging in promotional sales of hotel products and various promotional activities to VIP clients
- Increasing sales revenue for company by offering professional advice on purchases and promoting additional products
- Working on CRM and Salesforce software on daily basis to effectively update client's personal information and needs
- Working 24/7 with Thai, Chinese & English speaking VIP clients through LINE and WeChat (clients can contact us personally 24/7 for any enquiries or needs regarding our products)
- Requires high level of emotional intelligence, self-confidence and communication skills
- Requires positive and enthusiastic attitude and also requires to work independently, as well as, team player
Vacation Consultant (Sales)
Wyndham Destinations
03.2018 - 08.2018
- Effectively deliver required sales targets and representing company in ethical, moral and professional manner
- Set and review performance goals weekly, monthly and year to date
- Conduct consistent and accurate sales presentations to guests, to achieve defined sales targets
- Requires very strong customer service and integrity values
- Requires High level of Resilience, Emotional Intelligence, high level of self-confidence and positive and enthusiastic attitude
- Requires excellent communication skills, listening skills and requires to work independently, as well as, team player
- Requires great problem solving and negotiating ability with all potential clients
- Participating in daily team-building activities and meetings to enhance working and business relationships with our clients
Life Coach
Acquire Happiness
06.2016 - 07.2018
- Helped clients build life management and coping skills to handle daily needs and specific stressors
- Attentive to client's needs and also guiding those that are confused and at lost on what to do in their lives
- Assisting clients in goal-setting, personal growth and behavior modification
- Help clients to achieve their goals by improving different actions necessary to take control of their future plans
- Setting objectives for clients & helping them be aware of their personal progress
Language Coach
Acquire Happiness
06.2016 - 07.2018
- Teaching and training clients to speak, comprehend and write in foreign language
- Assess clients progress in foreign language
- Planning lessons for clients
- Ensure lesson plans are modified depending on client's learning styles
- Tailored approaches to address student learning needs, styles and strategies
Fitness Coach
Acquire Happiness
06.2016 - 07.2018
- Demonstrating exercises and routines to clients
- Modified workout plans according to clients fitness levels and medical considerations
- Assisting clients in exercises to minimize injury and promote fitness
- Modify exercises according to client's fitness levels and monitoring their progress
- Providing useful information or resources on general fitness and health issues
- Providing emergency first aid if necessary
Customer Service Executive
Changi Airport Group
04.2016 - 08.2016
- Assisting with passengers enquiries about flight departures and arrivals timing
- Assisting passengers with special needs, and unaccompanied children
- Assisting in calming and reassuring nervous passengers
- Maintain pleasant, friendly and outgoing attitude
- Handling passengers complaints and maintain understanding and professional attitude, even when handling unpleasant passengers
- Assisting passengers with hotel reservations, ground transportation, catering and local attractions and other functions that will be helpful and useful to them
- Responsible for resolving customer requests, questions and needs ensuring best use of resources to accomplish these tasks in high pace environment
Bacardi Brand Ambassador
Bacardi Limited
10.2015 - 04.2016
- Actively listening to customers, handling concerns quickly and escalated major issues to supervisor
- Maximizing sales and building up trust with our clients
- Participating in Event Marketing & working closely with Marketing Team on in-store promotions and events execution
- Monitoring promotion effectiveness and giving relevant feedback related to on-going promotion activities
- Representing Bacardi Brand positively in multitude of settings
- Representing Bacardi Brand in creating Brand Awareness & Sales
- Requires High Level of Self-Confidence and Excellent communication skills
- Requires High Level of Ownership & Accountability
- Requires outgoing personality, pleasant disposition and being a team player
Retailer, Promoter and Cashiering Executive
Samsung Sales Unit, Hand-phone Shop Pte Ltd
03.2013 - 10.2015
- Carry out trade shows, stores and community organizations to demonstrate products or services and also answer questions from potential customers
- Learned about our competitor's products and consumers interests so as to answer questions and provide detailed information for our potential customers
- Assist customers on phone suited to their needs
- Assist with selling of mobile devices and showing customers how to go around using different phones, features of different models of phones and provide interesting feedback
- Assist with comparison of different types of mobile devices and accessories and also provide pros and cons of them
- Assist customers by explaining thoroughly on every feature of mobile devices and accessories
- Requires quality verbal communication skills and convincing skills to convince customers to purchase our mobile devices and accessories
Customer Service Executive and Technician
Samsung Service Center, MDR Pte Ltd
12.2012 - 03.2013
- Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
- Assist with repair of customer's mobile devices
- Assist with crowd control
- Assist with administrative work so as for technicians to complete their job on time
- Gathering feedback from customers and any recommended areas of improvement
- Requires superior anger-management skills and high level of tolerance due to customer's demands on their phones which are accustomed to their needs
Education
Diploma - Sports & Exercise Sciences
Republic Polytechnic
01.2013 - 01.2016
GCE 'O' LEVEL - undefined
Unity Secondary School
01.2008 - 01.2012
Certification
American Council on Exercise Fitness Instructor, 02/2015
Personal Information
- Trilingual Individual Proficient in English, Thai and Mandarin Chinese Language
- Highly Approachable, Friendly, Kind and Empathetic Individual trained in providing exceptional customer service and driving sales
Citizenship
- Singaporean
Timeline
Senior Client Advisor ( Contact Center )
Gucci Singapore Private Limited
04.2022 - 01.2025
Co-Owner Car & Motorbike Rental Business
Please Ride Car & Motorbike Rental (PR)
09.2018 - Current
Sales & Marketing Consultant ( Contact Center )
Minor International Public Company Limited
08.2018 - 01.2022
Vacation Consultant (Sales)
Wyndham Destinations
03.2018 - 08.2018
Life Coach
Acquire Happiness
06.2016 - 07.2018
Language Coach
Acquire Happiness
06.2016 - 07.2018
Fitness Coach
Acquire Happiness
06.2016 - 07.2018
Customer Service Executive
Changi Airport Group
04.2016 - 08.2016
Bacardi Brand Ambassador
Bacardi Limited
10.2015 - 04.2016
Retailer, Promoter and Cashiering Executive
Samsung Sales Unit, Hand-phone Shop Pte Ltd
03.2013 - 10.2015
Diploma - Sports & Exercise Sciences
Republic Polytechnic
01.2013 - 01.2016
Customer Service Executive and Technician
Samsung Service Center, MDR Pte Ltd
12.2012 - 03.2013
GCE 'O' LEVEL - undefined
Unity Secondary School
01.2008 - 01.2012
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