CHANNAVEERAIAH. S. NARENDRAMATH
Client Relationship
Bengaluru,KARNATAKA
Summary
Enterprising Account Manager with 10 years of experience in Customer and Client Relationship industry. Expert in Excel and client relations with proven success streamlining processes for optimized client satisfaction. Dedicated to detailed, accurate and proactive work. Client Services Manager providing leadership to COOs and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.
Overview
4
4
Languages
9
9
years of post-secondary education
11
11
years of professional experience
Work History
Client Account Manager
Evaluationz India Private Limited
Bengaluru, KARNATAKA
09.2018 - Current
- Working with client to Build up relationships by providing Background Verification to New Employees.
- Providing service in accordance with established operating procedures and company policies.
- Handling complaints, with appropriate solutions and alternatives within appropriate timeframes.
- Scheduling and attended meetings with client’s with progress of work & development of business.
- Assessing data and information to analyze New Project’s.
- Calculating and billing Revenue for the services rendered.
- Collecting the Payment for the services rendered within appropriate timeframes.
- Worked with [Operation] and [Report Writing] departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing timely update.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Facility Executive
Jones lang lasalle, JLL, Apexa information System Pvt Ltd
HUBLI, KARNATAKA
04.2017 - 09.2018
- Communicated with upper management to develop Ideal environment in workplace.
- Developed strategic long-range plans to achieve efficient budgeting.
- Created and managed the budget and expenses Health of Zonal offices & Branches.
- Monitored space allocations and providing efficient space use.
- Monitored assets and churn materials of Zonal offices & Branches.
- Provided a workplace setting that is conducive to productive work.
- Monitored constructed and renovation projects.
- Received and responded to approvals and notifications.
- Manpower management for daily activity in Zonal offices & Branches.
- Managed minor appliance issues and scheduled repairs as needed.
- Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Served as point of contact for internal and external customers seeking support and information.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Sr. Sales Trainer
Apexa information System Pvt Ltd.
Bengaluru, KARNATAKA
07.2016 - 03.2017
- Reporting to: Sales Program Manager & Vodafone Client Work Location: Bangalore.
- Conducted Training on New launched Product & Process.
- Conducted Sales improvement Training from Ground level to manager level.
- Conducted Quiz & Test's to check the product & process Knowledge.
- Handled New Partner Onboarding Process.
- Assigned route plans For DSE and TSO for Market Visit.
- Guided them for Best Partner Services for retailers & Distributors.
- Motivated DSE and TSO by explaining the Incentive Scheme.
- Visited to field with DSE and TSO to provide OJT based on their performance.
- Monitored Field executive progress by Regular Tele call.
Team Lead
Q Degrees Ltd
12.2013 - 06.2016
- Reporting to: Project Manager & Vodafone Client Work Location: South India.
- Handled the South India’s Projects.
- Submitted the Analysis, Feedbacks & Observation to Clients.
- Handled Training Program of New Projects & Products Updates.
- Provided client with all the information and Facts about the existing customer services.
- Represented the progress Data in Review meeting.
- Planet Fashion, a part of Madhura F&L From.
Store Manager
Planet Fashion finest selection of clothes
HUBLI, KARNATAKA
09.2013 - 12.2013
- Monitored the Targets and Achievement of Sales Executive.
- Ensured operations as per SOP.
- Handled Queries and resolving through seniors.
- Monitored the Stock & Shrinkage.
- Maintained the Bill’s & Doc’s for the evidence as per the process.
- Handled Marketing Bills & claims.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Assistant Store Manager
Spice retail Ltd
HUBLI, KARNATAKA
07.2012 - 07.2013
- Regional Manager, Area Manager, Work Location: Hubli.
- Acted as Senior to get Sales from Store Sales Executive.
- Handled entire store sales of all brands.
- Monitored the Targets and Achievement of Executives on regular basis.
- Maintained Marketing activities.
- Inventory controlling of POP’s Stock Outward Inward & Dispatching.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Team Leader
Future Mobile and Accessories Ltd
07.2009 - 06.2012
- Reporting to: Cluster manager- Operation Work Location: Hubli.
- Monitored the Targets and Achievement on regular basis.
- Did the MIS Reports.
- Did the cash reconciliation.
- Came up with innovative ideas of improving sales.
- Improved the skills of Team members by regular update and training ACHIVEMENTS.
- Appreciated by Client for Regular & Consistent work style as CAM for Amazon partner.
- Appreciated by COO & Managers for Unique & Sharp ways of analysis on New Project assessment.
- Rewarded as Best SQA for Vodafone partner by QDegrees.
- Appreciated by Client for performing through & detailed Auditing & on Retail Audits Project for Karnataka as QA for Vodafone partner.
Education
Bachelor of Commerce -
Karnatak University Of Dharwad
Hubli 06.2010 - 04.2016
Pre-University -
Dr R B Patil Rotary College
Hubli 06.2007 - 05.2009
High School Diploma -
St Paul's Residential School
Hubli 06.2006 - 05.2007
Skills
Business development and planning
Team Training
Staff Management
Relationship building and management
Vendor management
Database Management
Client rapport
CRM Systems
Reporting skills
Data Analysis
Teamwork
Leadership
Management Information Systems expertise
Audit Support
Report generation
Information gathering
Accomplishments
- Appreciated by Client for Regular & Consistent work style as CAM for Amazon partner.
- Appreciated by COO & Managers for Unique & Sharp ways of analysis on New Project assessment.
- Rewarded as Best SQA for Vodafone partner by QDegrees.
- Appreciated by Client for performing through & detailed Auditing & on Retail Audits Project for Karnataka as QA for Vodafone partner.
Timeline
Client Account Manager
Evaluationz India Private Limited
09.2018 - Current
Facility Executive
Jones lang lasalle, JLL, Apexa information System Pvt Ltd
04.2017 - 09.2018
Sr. Sales Trainer
Apexa information System Pvt Ltd.
07.2016 - 03.2017
Team Lead
Q Degrees Ltd
12.2013 - 06.2016
Store Manager
Planet Fashion finest selection of clothes
09.2013 - 12.2013
Assistant Store Manager
Spice retail Ltd
07.2012 - 07.2013
Bachelor of Commerce -
Karnatak University Of Dharwad
06.2010 - 04.2016
Team Leader
Future Mobile and Accessories Ltd
07.2009 - 06.2012
Pre-University -
Dr R B Patil Rotary College
06.2007 - 05.2009
High School Diploma -
St Paul's Residential School
06.2006 - 05.2007