Chan Ke Yi (Chloe)
Summary
Welcoming, personable individual with well-developed hospitality skills through school modules like Service Skills Methodology, Internship at Singapore's top attraction - Gardens by the Bay, and many years of work experiences in customer service.
Handles high-pressure situations with grace and poise. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism, event planning, hospitality management, marketing, sales and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cost Control Executive
Tipsy Collectives HQ
03.2023 - Current
- Conducted regular audits of internal controls and procedures related to cost tracking, ensuring compliance with company policies and regulatory requirements.
- Identified new opportunities for cost savings and implemented initiatives to improve corporate budget oversight.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reduced inventory discrepancies through diligent stock management and regular inventory audits.
- Day-to-day administrative support
Admin Cum Operations/Store Executive
Plateless By Bakening
02.2022 - 03.2023
- Served as an Operation Supervisor, overseeing all aspects of kitchen’s operation and office management as part of the Supervisory duties.
- Supporting Events and Roadshows as a sales personnel.
- Served as an Assistant to different departments and Director and acted as a first point of contact for all customers, and suppliers.
- Handled all customer interactions for company including walk-ins, email, phone.
- Participated in Company’s Marketing activities and Social Media campaigns.
- Assisted in Company’s Business Development and vendor’s collaboration.
Assistant Store Manager
Denzy Gelato
03.2021 - 12.2021
- Analysed and interpreted store trends to facilitate planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Full-Time Service Crew
Playmade By Onezo
09.2019 - 02.2021
- Cooked and prepared necessary ingredients daily and served fresh beverages for customers.
- Verified freshness of ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Monitored supply inventory and ordered more before running out to maintain smooth and efficient workdays.
- Operated cash registers and POS systems, handling over thousands in cash daily.
Education
Diploma in Leisure & Events Management of Business
Temasek Polytechnics
Singapore04.2020
Skills
- Problem-solving aptitude
- Interpersonal Skill
- Situational Awareness
- Team building
- Adaptability and Flexibility
- Attention to Detail
Certification
- Certification of Achievement in Amadeus Reservation and Ticketing Course
- Tourism Innovation Competition 2017 Volunteering and Participation
- Cruise Study Trip Genting Dream Participation
- Statement of Attainnment in Food & Beverages Safety and Hygiene Policies and Procedures.
Timeline
Cost Control Executive
Tipsy Collectives HQ
03.2023 - Current
Admin Cum Operations/Store Executive
Plateless By Bakening
02.2022 - 03.2023
Assistant Store Manager
Denzy Gelato
03.2021 - 12.2021
Full-Time Service Crew
Playmade By Onezo
09.2019 - 02.2021
Diploma in Leisure & Events Management of Business
Temasek Polytechnics
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