Chang Peng Leong
Programmer
Summary
Dynamic and results-oriented professional adept in software development and technical sales. Excelled in optimizing project efficiency and enhancing customer satisfaction through critical thinking and effective client communication. Skilled in SQL, JavaScript, and providing exceptional customer support, consistently achieving project goals and driving operational improvements.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Freelance Programming
Outlier AI
09.2024 - Current
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Debugging and Testing.
Freelance Tutor
MindFlex Home Tuition
07.2020 - Current
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided tutoring in English, Math, Science for Kindergarten, Primary and Secondary Levels.
Sales Engineer (contract)
Daikin Singapore
01.2024 - 04.2024
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Analyzed market trends, competitor performance and product strengths.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Worked with customers and engineering team to determine equipment needs and system requirements.
Sales Executive (Japanese Speaking)
SIIX Corp
10.2022 - 12.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Negotiate cost with parties related in electronic manufacturing business.
- Update bill of materials and quotation pricing where needed.
- Liaise with supplier and customer to ensure delivery with quality and satisfaction.
- Handling cost enquiry and negotiation.
- Manage Just-In-Time delivery for customer's production
Field Service Engineer (Contract)
Fuji Electric
03.2022 - 08.2022
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Checked safety practices and integrity of PPE.
- Checked, repaired and repacked equipment to meet specifications.
- Optimized inventory management practices to ensure availability of critical spare parts, minimizing delays in repair times.
Education
No Degree - Software Engineering Immersive Programme
General Assembly
Singapore 04.2001 -
Bachelor of Science - Materials Science And Engineering
Nanyang Technological University
Singapore 04.2001 -
No Degree - Diploma in Mechanical Engineering
Singapore Polytechnic
Singapore 04.2001 -
Skills
Proficient in SQL, Javascript, HTML, CSS, Python, Scratch, MongoDB
Project management
Time management
Problem-solving
Critical thinking
Task prioritization
Customer support
Attention to detail
Software development
Invoicing and billing
Client communication
Organization
Timeline
Freelance Programming
Outlier AI
09.2024 - Current
Sales Engineer (contract)
Daikin Singapore
01.2024 - 04.2024
Sales Executive (Japanese Speaking)
SIIX Corp
10.2022 - 12.2023
Field Service Engineer (Contract)
Fuji Electric
03.2022 - 08.2022
Freelance Tutor
MindFlex Home Tuition
07.2020 - Current
No Degree - Software Engineering Immersive Programme
General Assembly
04.2001 -
Bachelor of Science - Materials Science And Engineering
Nanyang Technological University
04.2001 -
No Degree - Diploma in Mechanical Engineering
Singapore Polytechnic
04.2001 -
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