Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies and Interests
PERSONAL SKILLS
Generic
CHANG FOOK,HENRY SANG

CHANG FOOK,HENRY SANG

SUNGAI PELEK

Summary

Offering background in customer service and passion for travel, ready to thrive in dynamic travel environment with willingness to learn and grow. Brings ability to quickly absorb information about global destinations and travel logistics. Ready to use and develop communication and organizational skills in Product Planner role.

Overview

4
4
years of professional experience

Work History

Travel Advisor

Chan Brothers Travel
01.2024 - Current


  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Conducted thorough research on destinations and accommodations to provide support in new product development.
  • Planned budget and costing for seasonal major products including theme cruise & cruise tour,maximizing project revenue by promoting products via various marketing approached.


Guest Service Assistant

Genting Sky Casino
06.2022 - 12.2023
  • Assisted guests with special requests, ensuring their needs were met promptly and accurately.
  • Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
  • Collaborated with management on initiatives aimed at boosting overall guest satisfaction scores across multiple metrics.
  • Communicated effectively with team members to guarantee smooth operations during high-volume periods.
  • Facilitated clear communication between different departments to optimize overall guest service quality.

E-Commerce Executive

Thirteenetic
01.2022 - 06.2022
  • Collaborated with cross-functional teams to launch new products, ensuring high-quality listings and timely promotions.
  • Created and maintained corporate website content with accurate prices, products and contact information.
  • Optimized paid advertising efforts across various digital channels, resulting in a higher return on investment.
  • Implemented tactical online marketing practices to target specific consumers and demographics.
  • Analyzed e-commerce data to identify trends, making informed decisions for inventory management and pricing adjustments.

Education

A Levels - Biology, Chemistry, Mathematics

St John's International School
08.2025

SPM - undefined

SMK Tanah Merah
01.2021

Skills

  • Travel industry experience

  • Advanced itinerary planning

  • Multilingual proficiency

  • Itinerary development

  • Client relationship building

  • Excellent communication

  • Critical thinking

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)

Timeline

Travel Advisor

Chan Brothers Travel
01.2024 - Current

Guest Service Assistant

Genting Sky Casino
06.2022 - 12.2023

E-Commerce Executive

Thirteenetic
01.2022 - 06.2022

SPM - undefined

SMK Tanah Merah

A Levels - Biology, Chemistry, Mathematics

St John's International School

Hobbies and Interests

TOURISM, SELF ENRICHMENT, MULTICULTURAL

PERSONAL SKILLS

  • POSITIVE ATTITUDE
  • FACE OBSTACLES IN OPTIMISTIC WAY
  • PROACTIVE
  • WILLING TO DO SELF-LEARNING FOR NEW THINGS
  • GREAT SENSE OF TEAMWORK
  • ABLE TO CONDUCT TASK AS A TEAM
  • WITHSTAND HIGH PRESSURE
  • ABLE TO WORK IN CHALLENGING ENVIRONMENT
  • GOOD SELF-MANAGEMENT
  • ABLE TO MANAGE PERSONAL MATTERS WELL
  • INDEPENDENT
  • ABLE TO CONDUCT TASK AS AN INDIVIDUAL

Similar Profiles

CREATE PROFILE
CHANG FOOK,HENRY SANG