Chanelyn Koh
Service Ambassador
Summary
I enjoy meeting new people every day as well as to face new challenges. As a person that has been in careers where customer service plays a big part, I seek happiness in resolving issues that clients face. I feel a sense of accomplishment to be able to handle issues well and to put a smile back on faces. I personally feel that a good career progressive path is important not only for the company but for myself as I am able to do more for the company and provide stronger support for my team members.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Mercedes Benz Service Ambassador
Cycle & Carriage Pte Ltd
03.2022 - Current
- Customer service duties
- Admin duties
- Handle general enquiries and channel customers to the right person-in-charge
- Manage job orders, taking in vehicles for workshop works
- Assist with vehicle pickup
- Maintain accurate records
- Handle payments
- Update payment records
Front Desk Executive
Nimble Knead LLP
03.2021 - 02.2022
- Admin duties (Petty Cash, Payroll, leave application & etc.)
- Manage and oversee daily operations
- Allocation of rooms, therapists, and clients
- Answering enquires on Social Media platforms as well as over the phone
- Necessary Product and Service Knowledge
- Assisting in payments for Nets, Visa/Master.
Senior Customer Service Officer
Cheryl W Wellness & Weight Management
08.2018 - 02.2021
- Admin Duties. (Petty Cash, Payroll, Leave application & etc.)
- Achieving Telemarketing Targets
- Assisting in payments for Nets, Visa/Master or IPP
- Arrangement of appointment booking
- Inventory Management
- Necessary Product and Service Knowledge
- Customer Service
Beauty Advisor
Laneige (Amorepacific)
05.2017 - 07.2018
Customer Service Consultant, Beauty Consultant
Ames Group
01.2015 - 04.2017
Education
PSLE -
River Valley Primary School
01.2003 - 01.2008
O’ levels - undefined
Outram Secondary School
01.2009 - 01.2013
Diploma - Retail Management
Skills
Sales Techniques
Telemarketing
Customer Service and Administration
Inventory Management
Generic applications
Cosmeceutical related Skills/Products/Theories
Customer engagement
Brand awareness
Inventory control
Attention to detail
Relationship building and management
Flexibility and adaptability
Accomplishments
- Sephora, 100% score in Mystery Shopper while holding part-time position
- Victoria Facelift, Acquiring top CSC by achieving highest turn up rates for telemarketing appointments in year 2016
- Cheryl W Wellness & Weight Management, Trained and supervised approximately 15 new staffs for 5 different branches
Coursework
- MDIS 'Provide Go-the-extra-mile service'
- MDIS Grooming course
- SIRS 'Service Leadership' Course
- HMI 'Supervisory Training in ART Self-Swab'
Timeline
Mercedes Benz Service Ambassador
Cycle & Carriage Pte Ltd
03.2022 - Current
Front Desk Executive
Nimble Knead LLP
03.2021 - 02.2022
Senior Customer Service Officer
Cheryl W Wellness & Weight Management
08.2018 - 02.2021
Beauty Advisor
Laneige (Amorepacific)
05.2017 - 07.2018
Customer Service Consultant, Beauty Consultant
Ames Group
01.2015 - 04.2017
O’ levels - undefined
Outram Secondary School
01.2009 - 01.2013
PSLE -
River Valley Primary School
01.2003 - 01.2008