Chanel See Chian Chian
Head of Partnerships & Growth Strategy
Singapore
Summary
Strategic and results-driven business leader with 20+ years of progressive experience leading high-growth operations in healthcare, telemedicine, specialist medical services, and corporate development. Proven track record of delivering double-digit revenue growth, transforming clinical and operational workflows, and building high-trust partnerships. Passionate about shaping resilient organisations, championing continuous improvement, and leading diverse teams to deliver best-in-class patient care and service standards.
Overview
28
28
years of professional experience
Work History
Head of Partnership & Growth Strategy
Beecroft Animal Specialist & Emergency Hospital
10.2024 - Current
- Designed and executed a growth roadmap that increased overall client referrals by 40% within the first year.
- Expanded Beecroft’s referral network to 50+ primary care clinics, boosting specialist and emergency caseloads by 30%.
- Implemented a structured referral onboarding system, reducing turnaround time by 25% and improving clinic collaboration.
- Launched targeted marketing campaigns and outreach events, driving 20% YOY new business growth.
- Improved referring clinic satisfaction by 35% through proactive relationship management and training.
Head of Clinical Operations & Business Development
MaNaDr Pte Ltd
08.2022 - Current
- Expanded MaNaDr’s doctor network by 30%, adding new specialties and increasing service capacity.
- Optimised telemedicine workflows to achieve 20% faster patient consultations and better retention.
- Secured 3 major corporate partnerships, boosting community engagement by 50%.
- Launched new programs driving 10% additional sales revenue in the first year.
- Reduced staff turnover by 15% through strong retention strategies and training frameworks.
Senior Manager, Head of Business & Corporate Development
Orange Valley Nursing Homes
12.2021 - 08.2022
- Won government tenders, securing new contracts for sustainable growth.
- Organised Dementia Awareness Talks with key experts, reaching over 500+ community members.
- Formed partnerships with AIC, Dementia Singapore, and key stakeholders to exceed KPIs.
- Monitored and executed a 5-year strategic growth plan, tracking progress and adjusting based on market shifts.
- Opened new referral channels through active engagement with community partners.
Operational Manager
Fertility and Women Care Pte Ltd
04.2013 - 12.2021
- Cut bad debt by 80% with upfront payment workflows and stronger collection systems.
- Digitised medical records and HR tools, saving 100% of manual admin time.
- Increased external referrals by 50%, growing new patient volume by 20% annually.
- Hosted community and patient events, strengthening the brand and driving word-of-mouth growth.
- Consistently maintained a 90%+ customer satisfaction score, meeting the 'no complaints' policy for 8 years.
Director of Operations
EMW Physiotherapy & TCM Clinic Group
10.2019 - 12.2020
- Planned and launched new TCM and physiotherapy clinics, hitting patient volume targets 3 months ahead of plan.
- Increased operational efficiency by 20% through streamlined processes and data tracking.
- Strengthened compliance and service quality through standardised SOPs and staff development.
- Negotiated improved vendor contracts, cutting supply costs by 15%.
Medical Representative
PharMed Import & Export Pte Ltd
03.2008 - 03.2013
- Doubled sales volume and grew market share from 50% to 95% in 2 years.
- Built relationships with key opinion leaders to strengthen product trust.
- Organised clinical training and roundtables to influence prescribing habits.
- Managed critical accounts and maintained long-term customer loyalty.
Senior Sales Consultant
Best Imprezzione Pte Ltd
01.1998 - 01.2008
- Consistently awarded Best Salesperson for 10 consecutive years.
- Served high-profile clients, including VIPs and national event organisers.
- Planned and delivered promotional events that secured repeat contracts and high customer recommendations.
Education
Post Graduate Diploma - Psychology & Counselling
College of Allied Education
Advanced Diploma - Psychology & Counselling
College of Allied Education
Associate Degree - Communication
New Charter University
Diploma - Sales & Marketing
Marketing Institute of Singapore
Skills
Business Growth & Strategic Partnerships
Clinical Operations & Quality Improvement
Leadership & Talent Development
Organisational Transformation
Cross-functional Stakeholder Engagement
Market Positioning & Brand Strategy
Data-driven Decision Making & KPIs
Regulatory Compliance & Accreditation
Personal Information
Notice Period: 3 Months (Negotiable)
Timeline
Head of Partnership & Growth Strategy
Beecroft Animal Specialist & Emergency Hospital
10.2024 - Current
Head of Clinical Operations & Business Development
MaNaDr Pte Ltd
08.2022 - Current
Senior Manager, Head of Business & Corporate Development
Orange Valley Nursing Homes
12.2021 - 08.2022
Director of Operations
EMW Physiotherapy & TCM Clinic Group
10.2019 - 12.2020
Operational Manager
Fertility and Women Care Pte Ltd
04.2013 - 12.2021
Medical Representative
PharMed Import & Export Pte Ltd
03.2008 - 03.2013
Senior Sales Consultant
Best Imprezzione Pte Ltd
01.1998 - 01.2008
Advanced Diploma - Psychology & Counselling
College of Allied Education
Associate Degree - Communication
New Charter University
Diploma - Sales & Marketing
Marketing Institute of Singapore
Post Graduate Diploma - Psychology & Counselling
College of Allied Education