Chanel Lim

• Create, review and maintain accuracy of claim files,
• Management of baggage claims files, including; Assessing claims within the Airlines’ Conditions of Carriage and agreed Claims Matrix
• Provide recommendations to the Airlines’ where the value exceeds our Delegate Authority
• Negotiation skills in the handling of Baggage claims
• Monitoring main mailbox and uploading correspondence into claim files
• Reduced claims processing time for quicker client reimbursement through effective prioritization and workload management.
• Drafting correspondence to Customers
• Meeting with Clients and their service providers
• Improved claim resolution efficiency by streamlining processes and implementing best practices.
• I have facilitated training sessions on claim handling for new team members and cross-trained existing employees to maximize team agility and performance by discussing ongoing cases, share insights, and develop strategies for improved claim handling.
• Increased departmental productivity through proper delegation of tasks and consistent monitoring of workflow progress.
• I have developed a claims handing process map for my department to reduce error and increase productivity.

• Processing all fees and claim payments for member reimbursements and payments to suppliers
• Running world check reports on new suppliers and liaising with finance department to have them set up on our system
• In-charge of generating deductible/debit notes for the claims department
• Timely and independent follow up with brokers and handlers on recovering of deductible/debit notes
• Responsible for the timely filing of hard and soft copy documentation, correspondence and keeping all claims files up to date and accurate
• Assisting claims handler in running crew claims file
• Assisting claims handler in reviewing claims files and drafting emails
• Creating training/presentation materials for the team for internal and external presentations
• Generating monthly claims report as and when required
• Liaising with correspondents/surveyors/lawyers/brokers on invoicing and payment details
• Undertaking any other administrative/secretarial tasks that may arise from time to time

1 yr contract with extension due to COVID-19

• Reception duties
• Attend to walk-in visitors and maintain guest log book
• Manage and issue visitor passes
• Answering incoming calls and transfer to relevant parties promptly
• Manage meeting room bookings & schedules
• Mailroom duties which includes courier arrangements and mailing of letters (Local & Overseas)
• Maintain & update office staff telephone list
• General Admin Support
• Assist Directors in calendar management and expense claims submission
• Initiate workflow for special deliveries in Nintex for drug/medicine request
• Monitoring and approving of drug orders from customer and sending the order to zuellig pharma
• Create purchase requisitions and perform good receipts in SAP
• Issuing of purchase order and liaising with vendor for deliveries
• Sort/Scan cheques and invoices for payment
• Assist in organizing company events such as company lunch/breakfast meetings/team building
• Generate, cancellation and rebilling of FMI invoices through SAP system
• Office Admin Support
• Monitor main mailbox, voice mailbox, fax folder and taking appropriate action
• Coordinate with building management on repairs and card application
• Coordinate maintenance services; including photocopier, pest control, monthly cleaning, plants etc
• Ordering and maintaining stock for office equipment, stationery and pantry supplies
• Order and manage all stationery, including letterheads, envelopes and business name cards for employees

• Attend to sales enquiry and prepare quotation
• Establish good customer relationship
• Maintain and document customer account information
• Attend to potential customers and build customer base by providing suggestion and product information, service queries or alternatives
• Provide end-to-end customer service support; follow up on order quotations with customers and process sales order, scheduling of delivery for catering services to deliveries to customer
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information and feedback
• Assist with placement of orders, refunds, or exchanges
• Marketing of the products
• Develop marketing strategies by contributing up-to-date information, ideas and research