CHANDRESH CHAUHAN
Mumbai
Summary
Results-driven IT professional with over 9 years of experience in cloud computing. Expertise in managing and optimizing Azure and AWS cloud infrastructures, along with strong analytical skills. Skilled in cloud architecture, change management, and supporting cloud-based applications. Committed to leveraging technical knowledge to enhance operational efficiency and user satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Manager
SBFC Finance Ltd
Andheri East
12.2024 - Current
- Delivered technical support for 5+ LMS applications, ensuring continuous operation and user accessibility.
- Coordinated cross-functional teams to resolve user-reported issues, enhancing user satisfaction.
- Led technical team in project execution
- Oversaw management of cloud servers and services
- Monitored and optimized performance of cloud services
- Managed configurations for Azure NSG and VPN services
- Create and Manage AWS EC2 Instance and Azure VM Machine.
- Administered identity and access management (IAM) systems
- Oversaw ITGRC, IS, and internal audit compliance efforts to ensure adherence to regulatory standards.
- Performed UAT, SIT, and job deployment.
- Vendor Coordination Regarding project development task
- Oversaw Azure administrator-level tasks
Senior Consultant
SAKSOFT (Client HDFC)
Kanjurmarg
01.2022 - 11.2024
- Deployed SFR and tested according to business requirements.
- Perform SIT on Application after Deployed any changes in application to check the Functionality.
- Executed EOD and BOD activities on servers to maintain system performance.
- Coordinated with vendors to resolve issues and improve application stability.
- Experience in Application support & Manual Testing.
- Executed daily IIS resets and analyzed logs for error detection.
- Azure load balancing Solutions included a Layer 7 application gateway and Layer 4 load balancer.
- Managing Virtual Networks and subnets.
- Creating and managing Network security Groups for Virtual machines and Virtual Networks for security purposes.
- Creation and administration of Route tables to manage traffic within Azure environments.
- Configured and troubleshot VPN connections including site-to-site, point-to-site with ADD authentication, and V-net peering.
- Integration of Web applications with Virtual networks to ensure communication with Vnets and On-Premise side.
- Managed identities and access management processes to secure system resources.
- Configure the Alert, Logs for Monitoring the Application and Services Performances.
- Managing the users with Custom RBAC Roles.
- Making R12/ R14(Change & Release) related documents.
Software Tester and Production Support
Conneqt Business Solutions (Client Tata Capital)
Thane
03.2021 - 01.2022
- Worked On Salesforce based Application Like Finnone, Digital Load application
- Worked on Two Wheeler, Home Load, Business Loan and Auto Loan Application.
- Resolved user queries from submitted tickets, enhancing user experience with prompt issue resolution.
- Managed incidents by coordinating responses and resolutions, minimizing application downtime.
- Managing cloud resources and services
- Create Change id before any Production Movement.
- Performed OS Patch Activity on Windows and Linux Server.
- Monitoring and optimizing cloud performance
- Monitoring and optimizing cloud performance
- Managing cloud resources and services
- Created a VM and modified configurations to meet specifications.
- Setup Auto scaling as per the Requirement
- Create Snapshot of disk and other resources.
- Configured application monitoring and alert systems based on requirements to ensure optimal performance.
- Conneqt Business Solutions was established in 2004. Headquartered in Bangalore, we are India's leading Digital IT & BPM services provider, a division of Quess Corp Limited. Top industry analyst Nelson Hall has ranked Conneqt among the top Customer Lifecycle Management & Business Process Management service providers in India.
Production Support Executive
Extrieve Technology Private Limited
Kanjurmarg
12.2018 - 03.2021
- Captured service logs and escalated issues to vendor developers.
- Resolved open vulnerability points by conducting security assessments and implementing necessary fixes.
- Verify the OS Patches, Emergency security Patches with Vendor on monthly & quarterly base and Deploy on UAT, Production & Stand by server.
- Perform daily IIS resets and reviewed logs for potential issues.
- Experience in Production Web, Web Services and Client/Server software.
- Experience in product deployment and enhancement on production environment.
- Experience in Application support & Manual Testing.
- Monitored CA workload automation (Autosys jobs) and analyzed logs for irregularities.
- EOD/BOD Activity Perform on servers.
- Install Applications on Clients UAT environment.
- Performed OS Patch Activity on Windows and Linux Server.
- Deploy the OS Patch On Servers(Windows/Linux).
- Performed OS Baseline/DB Baseline Activity.
- Making R12/ R14(Change & Release) related documents.
- Working Jira Application for Resolve user Query.
- SFR Deployment and Test as per Business Requirement and Fixed any issue under the SFR
- Extrieve Company Founded by a group of professionals in 1996, Extrieve has been developing software solutions to capture and manage corporate information.
Technical Support Engineer
Brandsdaddy Customer Services Pvt Ltd
Malad
12.2016 - 12.2018
- Identified and resolved server issues to ensure system stability.
- Utilized Jira to track and resolve user queries efficiently.
- Conducted VAPT to identify and remediate vulnerabilities on server.
- Application Deployment and configuration Servers.
- Executed installation and configuration of jobs.
- Performed installation and configuration of Kafka.
- Perform SIT on Application after deploying any changes in application to check the Functionality.
- Brandsdaddy Company is a FIRE EXTINGUISHER Ball Manufacturer Company in India and this company head office in Malad Mindspace.
Education
B.SC -IT - Bacholer of Science in Information technology
Ghanshyamdas Saraf Collage Of Arts And Commerce
01-2016
HSC - Higher Secondary School Certificate
Esplanade Junior College Commerce & Science
01-2013
SSC - Secondary School Certificate
Bharat Bharti Hidi High School
01-2012
Skills
- Cloud Service Management
- Cloud Administration
- Azure Technical Knowledge
- Application Deployment Management
- Database Management
- SQL Database
- Cloud Storage Management
- Network Security Management
- Network Security
- Identity Management
- Access Control Management
- Virtualization Management
- Backup Management
- Serverless Computing
- Virtual Instance Management
- Network Configuration
- Domain Management
- IT Service Management
- Agile Project Management
- Issue Tracking System
- Customer Support
- Project Coordination
- Staff Management
- Project Coordination
Certification
- Microsoft Certified: AZ-900 Azure Fundamental, Microsoft, 03/19/23
- Microsoft Certified: DP-900 Azure Data Fundamental, Microsoft, 08/07/24
- Microsoft Certified: AZ-104 Azure Administrator Associate, Microsoft, 08/27/26
- Masters Program - Cloud Architect, Simplilearn, 06/28/24
Projects
1. Performance Linked Payout (PLP) System
- Managed and supported Hyperform, an on-premise incentive compensation automation application.
- Configured and handled core modules: Login, Payout Processing, Approval Workflow, Simulation, Policy Maintenance & Activation, Sprint Manager, and Reporting.
- Gathered functional requirements from business stakeholders and coordinated with vendors for development and enhancements.
- Deployed system changes using SFR (System Functional Requirements) via Actico Model Hub.
- Conducted SIT and UAT to ensure enhancements met business requirements.
- Installed and configured Kafka services for application integration.
- Prepared release and change management documentation (R12/R14).
- Provided production support and resolved incidents within SLA.
- Scheduled and managed jobs using AutoSys.
- Worked on application security and vulnerability remediation.
- Administered user access: user creation, role assignment, and profile management.
2. API Middleware (ESB Integration)
- Implemented and integrated ESB-based API middleware within the organization.
- Designed centralized authentication mechanisms.
- Onboarded and managed 170+ APIs within the ESB layer.
3. Data Warehouse Development
- Designed and developed data pipelines for 4+ applications into the data warehouse.
- Ensured data consistency, integrity, and availability for reporting and analytics.
Personal Information
Date of Birth: 09/10/94
Languages
- English
- Marathi
- Hindi
- English
- Marathi
Timeline
Technical Support Manager
SBFC Finance Ltd
12.2024 - Current
Senior Consultant
SAKSOFT (Client HDFC)
01.2022 - 11.2024
Software Tester and Production Support
Conneqt Business Solutions (Client Tata Capital)
03.2021 - 01.2022
Production Support Executive
Extrieve Technology Private Limited
12.2018 - 03.2021
Technical Support Engineer
Brandsdaddy Customer Services Pvt Ltd
12.2016 - 12.2018
B.SC -IT - Bacholer of Science in Information technology
Ghanshyamdas Saraf Collage Of Arts And Commerce
HSC - Higher Secondary School Certificate
Esplanade Junior College Commerce & Science
SSC - Secondary School Certificate
Bharat Bharti Hidi High School