Chandran Morgan
Singapore
Summary
Proven leader focused on optimizing operations to reduce costs and enhance efficiency. Demonstrates strong decision-making abilities that drive organizational success.
Overview
19
19
years of professional experience
Work History
Operations Manager
Hilton Garden Inn Singapore Serangoon
03.2022 - Current
- Promoted to Operations Manager in June 2024 after serving as Front Office Manager.
- Managed operations staff across front office, housekeeping, kitchen, and food and beverage departments to ensure compliance with policies and food safety standards.
- Surpassed guest satisfaction targets and loyalty program enrollment for two consecutive years, 2023 and 2024.
- Participated in quality assurance programs and collaborated with cross-department teams and auditors.
- Developed and maintained relationships with external vendors and suppliers.
Front Office Manager
Park Regis Singapore
08.2016 - 02.2022
- Progressed from Asst. Front Office Manager to Front Office Manager in Jan. 2018
Assistant Front Office Manager
Ramada & Days Hotels Singapore
10.2014 - 07.2016
Guest Services Manager
Conrad Macao
06.2012 - 09.2014
- Joined as Front Office Duty Manager in June 2012 and got promoted to Guest Services Manager on June 2013.
Senior Duty Manager
Conrad Centennial Singapore
08.2006 - 06.2012
- Started as Snr. Guest Service Agent and progressed to managerial position.
Education
Bachelor of Arts - Business Administration
Birmingham City University
Singapore01.2017
Diploma - Human Resource Management
Kaplan Singapore
Singapore01.2016
Diploma - Hospitality Management
ASK Hospitality Institute Singapore
Singapore01.2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Customer relationship management
LANGUAGES
English
Tamil
Bahasa Malaysia
Bahasa Indonesia
Hobbies and Interests
Loves to travel and recently into gardening.
Awards
2021 November - SHA/SKM Service Gold "The National Kindness Award". (Park Regis Singapore), 2013 October - Leader of the Quarter. (Conrad Macao), 2011 August - Spirit of Conrad Award. (Conrad Centennial Singapore), 2009 September, 2008 March & October, 2007 June - Employee of the Month Award. (Conrad Centennial Singapore)
Work Type
Full TimeWork Location
On-SiteHybridRemoteTimeline
Operations Manager
Hilton Garden Inn Singapore Serangoon
03.2022 - Current
Front Office Manager
Park Regis Singapore
08.2016 - 02.2022
Assistant Front Office Manager
Ramada & Days Hotels Singapore
10.2014 - 07.2016
Guest Services Manager
Conrad Macao
06.2012 - 09.2014
Senior Duty Manager
Conrad Centennial Singapore
08.2006 - 06.2012
Diploma - Human Resource Management
Kaplan Singapore
Bachelor of Arts - Business Administration
Birmingham City University
Diploma - Hospitality Management
ASK Hospitality Institute Singapore
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