Chandralekha Gopalakrishnan

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Dynamic Software Developer specializing in back-end development. Skilled in all stages of the development cycle and proficient in Java, JavaScript, C, C++, HTML, Visual Basic, Python, and CSS. Strong background in IT administration, project management, and customer relations. Known for driving process improvements and delivering high-quality solutions to complex challenges and actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Professional Achievements:

• Led a team to reduce response times by 30% at Crown Digital Pte. Ltd.
• Developed recovery protocols for robotic systems, decreasing downtime by 25%.
• Streamlined IT processes, achieving a 20% reduction in operational costs.
• Automated service requests at T-Systems Singapore, cutting processing time by 40%.

Technical Projects:

• Created dashboards that improved operational efficiency by 10%.
• Designed user interfaces that enhanced engagement by 25%.
• Developed and implemented troubleshooting processes, boosting helpdesk efficiency by 30%.

Recognition:

• Achieved Top Performer recognition in 2018 at DXC Technology.
• Maintained a perfect CSAT and QA score for two consecutive years.

Certifications:

• ITIL Foundation Certificate in IT Service Management.
• Advanced Python Certification.

• ITIL Foundation Certificate in IT Service Management
• Advance Python

Professional Development:

• Continuous participation in workshops and online courses to stay updated with the latest technologies and industry trends.

Personal Interests:

• Active member of local coding meetups and tech communities.
• Volunteer work in teaching programming basics to underprivileged students.