CHANDERLEKHA KANNAN
Summary
Caring and friendly customer service/logistics professional with 6+ years of experience in the logistics industry. Excited about the prospect of working with an organisation to improve the customer experience and increase retention through quick resolution of any customer concerns.
Overview
9
9
years of professional experience
Work History
CLIENT SERVICES’ ASSOCIATE
GUAVA AMENTITIES PTE LTD
01.2023 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined communication for improved efficiency, actively collaborating with cross-functional teams.
- Boosted Client Services team performance by implementing new process improvements and best practices.
- Developed strong rapport with clients, fostering long-term relationships and ensuring repeat business.
- Managed day to day tasks, provided customer service support, identified and implemented the most appropriate measures to daily tasks/challenges.
- Oversaw Inbound and Outbound for key accounts.
- Executed logistics plan to move products and packages to reach destinations on schedule
- Production planning
- Planning with Logistics to arrange for delivery
- Update of key accounts and sales orders in SAP
- Managing shipments and making sure clients are updated on their stocks.
LOGISTIC EXECUTIVE
COUNTRY FOODS PTE LTD, A SATS GROUP COMPANY
08.2018 - 01.2023
- Managed inventory and warehouses for Country Foods
- Managed day to day tasks, provided customer service support, identified and implemented the most appropriate measures to daily tasks/challenges Oversaw Inbound and Outbound for key accounts
- Actively planned warehouses and distribution centres for efficiency in both operations and capacity
- Actively organised transportation activities, including storage of goods, managing information
- Coordinated and tracked movement of goods through logistic pathways
- Executed logistics plan to move products and packages to reach destinations on schedule
- Reviewed freight rates and other transportation costs for effective working costs
- Maintained quality throughout the logistic processes
- Member of Project Serve - a stockpiling initiative by the government for COVID
- Personally managed inventory and planning of 100MT stocks in various warehouses
- Transactions, closings, and approvals were actively monitored and actioned upon
- Won the PCEO award for contribution to Project Serve
- Member of Project Bumblebee - System migration
- Planned and organised the information to be migrated
- Point of contact for consultants on the system needs and information required
- Initiated and coordinated the WMS - Infolog system of CF's warehouses
- Trained users to use the system.
CUSTOMER SERVICE EXECUTIVE
COMMONWEALTH FOOD SERVICES
06.2018 - 08.2018
- Managed inventory/warehouse for SATS-BRF
- Actively managed day to day tasks and provided customer service support
- Identified and implemented the most appropriate and viable logistics solutions for customers
- Oversaw inbound and outbound for key accounts.
CUSTOMER SERVICE EXECUTIVE
YANGKEE LOGISTICS (SINGAPORE) PTE LTD
06.2016 - 06.2018
- Managed inventory/warehouse for SATS-BRF
- Promoted from Junior Officer to Customer Service Executive in 2 Years
- Ensured prompt run of day-to-day tasks, provided customer service support, identified and implemented the most appropriate and viable logistics solutions for customers
- Responsible for prompt and effective call resolution to all questions and issues raised by customers
- Created an open flow of communication and aim to build a long-term relationship between the sales and customers
- Handled & processed shipment orders based on customer's requirements
- Maintained good relationship with customers by achieving highest customer satisfaction
- Actively maintained warehouse inventory.
- Supported Senior Manager - Logistics with daily operational functions.
- Analysed departmental documents for appropriate distribution and filing.
- Introduced and set up the WMS (Infolog System) for cold room food products. Trained a team of 5 people to manage the system. Researched and updated all required materials needed for the project.
CLIENT RELATIONS EXECUTIVE
FRASER PLACE
03.2015 - 05.2016
- Maintained excellent guest relations and communications; supporting them with their check-ins, check-outs and any other relevant queries
- Actively worked to display a courteous and empathetic attitude to customers
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
Education
Bachelor of Business - Hospitality and Tourism Management
Murdoch University
Singapore04.2022
Skills
- Data Management Team Leadership Self-Motivated Team Liaison
- Excellent communication skills Staff Development
- Process Implementer Extremely Organised Goal orientated
- Computer Skills
- Competent in
- Microsoft Office and Adobe
- Photoshop
- Basic
- System Knowledge
- Knowledge in Opera Property Management System (OPMS)
- Warehouse Inventory Management System (Infolog, Dematic, Boon Software, SAP, Navision)
Timeline
CLIENT SERVICES’ ASSOCIATE
GUAVA AMENTITIES PTE LTD
01.2023 - Current
LOGISTIC EXECUTIVE
COUNTRY FOODS PTE LTD, A SATS GROUP COMPANY
08.2018 - 01.2023
CUSTOMER SERVICE EXECUTIVE
COMMONWEALTH FOOD SERVICES
06.2018 - 08.2018
CUSTOMER SERVICE EXECUTIVE
YANGKEE LOGISTICS (SINGAPORE) PTE LTD
06.2016 - 06.2018
CLIENT RELATIONS EXECUTIVE
FRASER PLACE
03.2015 - 05.2016
Bachelor of Business - Hospitality and Tourism Management
Murdoch University
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