Chan Yuan Bo
Summary
Dynamic Branch Manager with a proven track record at Shake Shack Singapore, enhancing customer satisfaction and branch performance. Expert in operations management and adept at fostering customer relationships. Achieved objectives through effective team supervision and conflict resolution. Skilled in staff training, ensuring compliance with regulatory standards.
Overview
1
1
year of professional experience
Work History
Branch Manager
Shake Shack Singapore
05.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
Education
No Degree - Business Management
Kaplan Higher Education Academy
Singapore02-2024
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
- Staff management
- Operations management
- Staff training
- Conflict resolution
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Branch Manager
Shake Shack Singapore
05.2024 - Current
No Degree - Business Management
Kaplan Higher Education Academy
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