Chan Yi Xin
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Call Centre Intern
Capella Sentosa Singapore
2023.03 - 2023.08
- Assist in handling guest request, complains and enquiry on room rates
- Replying to guest email and messaging hub
- Problem solving, finding the best service recovery for guest complaints
Waitress
White Restaurant
2022.06 - 2022.10
- Assist in serving food and beverage to customers
- Host, bringing guests to their tables
Temperature Taker
Safe Entry Ambassador
2020.11 - 2022.02
- Assist more than 30 visitors with their directions per shift
- Communicated with workers to solve problems faced on the spot
Bubble tea barista
Liho
2019.06 - 2020.08
- Operated POS machine, taking customer’s orders, swipe credit cards, and collecting cash
- Managed customer’s complaints and provided them with the best solution available
- Guided new workers by teaching them to brew tea and make drinks
Education
Diploma in Hotel and Hospitality Management -
Republic Polytechnic
01.2024
Beatty Secondary School
01.2020
Skills
- Strong Multitasking
- Customer Service
- Food & Beverage Management
- Financial & Management Accounting
- Communication
- Critical Thinking
Summaryofkeyskills
Sales and Marketing, Guest Service Management, Housekeeping Operation and Management, Financial and Management Accounting, Economics, Customer Service, Food and Beverage Management, Business Statistic, Critical thinking, Communication, Resilience, Effectively bilingual in English and Mandarin
Volunteerandleadershipexperience
Handball, May 2021 - Jan 2022
- Guided new members by leading them during training
- Communicated with team members during training to get prepared for competition
- Make each other feel involved by including everyone when we have events
Achievementsandawards
Top 3 of cohort 2017
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Call Centre Intern
Capella Sentosa Singapore
2023.03 - 2023.08
Waitress
White Restaurant
2022.06 - 2022.10
Temperature Taker
Safe Entry Ambassador
2020.11 - 2022.02
Bubble tea barista
Liho
2019.06 - 2020.08
Diploma in Hotel and Hospitality Management -
Republic Polytechnic
Beatty Secondary School
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