Chan Weng Hong
Summary
I have been working in the service industry since I was 16 after my O level. I am able to handle and appease the customer and passenger to their satisfaction be it the F&B industry or the Aviation industry. I am slowly building up my customer service skills thru the opportunity given to me by SATs Pte Ltd during my internship and even more opportunities and learning experiences when I convert to a part-timer at SATs.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
SATs Pte Ltd
09.2021 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Used airline computer system to create airline tickets and boarding passes, checking baggage and assigning seats.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
Kitchen Crew Member
Ordinary Burger Pte Ltd
06.2020 - 09.2021
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables and seasoned meats ahead of time in preparation for dinner rush.
- Circulated kitchen area to receive work assignments and identify support tasks.
Waiter
Oldtown White Coffee Pte Ltd
11.2019 - 04.2020
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Higher NITEC Cert - Passenger Service
Institute of Technical EducationSi
Singapore05.2022
GCE 'O' Level -
Bendemeer Secondary School
Singapore12.2019
PSLE -
Stamford Primary School
Singapore12.2015
Skills
- Training Junior Team Members
- Cash Register Operations
- Sabre Software
- Cargo and Freight
- Boarding Pass Assignment
- Baggage Handling
- Customer Satisfaction
Languages
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Timeline
Airport Customer Service Agent
SATs Pte Ltd
09.2021 - Current
Kitchen Crew Member
Ordinary Burger Pte Ltd
06.2020 - 09.2021
Waiter
Oldtown White Coffee Pte Ltd
11.2019 - 04.2020
Higher NITEC Cert - Passenger Service
Institute of Technical EducationSi
GCE 'O' Level -
Bendemeer Secondary School
PSLE -
Stamford Primary School
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