CHAN WAI TING
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Lead Order Execution Specialist
Grundfos Singapore Pte Ltd
01.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Identified issues, analyzed information and provided solutions to problems.
- Perform daily operations such as order management, ensuring tasks were completed efficiently and accurately.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Generated reports detailing findings and recommendations.
- Worked effectively in fast-paced environments.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Skilled at working independently and collaboratively in team environment.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Negotiated with suppliers, vendors and other representatives.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Reduced order processing time by streamlining purchasing processes and documentation.
- Communicated frequently with 3PL and vendors to manage orders and verify revisions on purchase orders.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Leader, DC Customer Service
Grundfos Singapore Pte Ltd
01.2022 - 12.2022
- Generated reports detailing findings and recommendations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided ongoing support to team members, addressing concerns or questions promptly so they could remain focused on their tasks.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Support order fulfillment center (OFC) to coordinate local deliveries and deal with external customer.
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Skilled at working independently and collaboratively in team environment.
Acting Team Leader, DC Customer Service
Grundfos Singapore Pte Ltd
10.2020 - 12.2021
- Generated reports detailing findings and recommendations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team membersProvided ongoing support to team members, addressing concerns or questions promptly so the could remain focused on their tasks.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Support order fulfillment center (OFC) to coordinate local deliveries and deal with external customer.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Senior Executive, DC Customer Service
Grundfos Singapore Pte Ltd
05.2019 - 09.2020
- Established & maintained schedules and monitored performance.
- Managed senior-level personnel working in customer service team
- To deal with / handling complaints from customer
- Provide problem solving skill to customer service team
- To facilitate customer's complaint to Quality Assurance / Material Buyer and follow up with corrective actions
- To run analysis performance report from BW warehouse weekly.
- To analyze root cause analysis for delivery performance
- To answer stock and price queries from customers and order related matters
- To perform order management duties
- To liaise with Planners and Purchasers to ensure delivery commitment is fulfilled
- To maintain TP price in order and ensure correct invoicing to customers.
- To liaise with Shipping Team on shipment booking, export shipment documents
- To ensure recovery of air freight costs, Certificate of Origin, pallets and frames from the customer
- To answer lead time enquiry via SAP CRM
Executive, DC Customer Service
Grundfos Singapore Pte Ltd
05.2018 - 04.2019
- To perform order management duties
- To liaise with Planners and Purchasers to ensure delivery commitment is fulfilled
- To maintain TP price in order and ensure correct invoicing to customers
- To liaise with Shipping Team on shipment booking, export shipment documents
- To ensure recovery of air freight costs, Certificate of Origin, pallets and frames from the customer
- To answer lead time enquiry via SAP CRM
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Assistant
Fagerdala Singapore Pte Ltd
02.2016 - 04.2018
- Order processing for majority of the customers
- Follow up payment for COD customer
- Weekly billing
- Generate Weekly and Monthly sales report
- PO, DO and Inv filling
- Update drawing number into system
- Raise PR for trading items
- Liaise with Purchaser on trading items
- Liaise with Production Supervisor/Planner on production flow in order to meet customer request
- Liaise with Logistic and customer to ensure on time Delivery
- To prepare Invoices for mailing
- Generate all DO and Invoices for daily delivery
- Create new part number in SAP System
- Prepare, update and bill Memo DO for daily and weekend delivery
- Update daily delivery request and shortages
- Prepare Quotation on Ad-hoc basics
- Liaise with customer on Monthly Forecast
- To post work order for production department
- Issue work order for production department (ad-hoc)
- Booking shipment for overseas delivery.
Admin / Engineering Assistant
Megaway Engineering & Trading Pte Ltd
11.2013 - 02.2016
- Responsible in handling admin work
- Prepare Manufacturer Data Record (MDR) for Derrick Equipment Set (DES) & Miscellaneous Project
- Assisting on costing for quotation
- Updating MOM Certificates for Lifting Equipment
- Costing for project
- Answering incoming phone call
- Other ad-hoc duties
- Help to prepare QA & QC documents
- Month End Payment.
Education
Diploma in Business Administration -
Uptrend Business School
SingaporeAdvanced Diploma in Business Administrator -
Uptrend Business School
SingaporeDiploma in Childcare & Education -
The Association of Managers and Administrators
Bachelor of Business Administration -
Scandinavian Art And Business Institute
SPM (3A1, 2A2, 1B3, 2B4, 1C5, 1D7) (equivalent to O' level in Singapore) -
Sek. Men.Canossian Convent
Skills
- Microsoft Office applications including MS Word, Excel (Pivot table) and Power Point
- Good communication and negotiation skills, strong teamwork, adaptable and able to work under pressure
- Good with follow-up work and have strong sense of responsibility and timelines
- Self-motivated and initiative
- Logistics Coordination
- Root Cause Analysis
- Process Analysis
- Process Improvement
Availability
One (1) month upon confirmation.
Tel
+6584279566
Personal Information
- Expected Salary: SGD5900 (Negotiable)
- Date of Birth: 02/04/90
- Nationality: Malaysian
- Marital Status: Married
- Visa Status: Permanent Residence
Language Written
English, Malay, Mandarin
References
Ms Wendy Wang, Senior Customer Service Executive of Fagerdala Singapore Pte Ltd, +65 6379 5178
Languages
English
Intermediate (B1)
mandarin
Advanced (C1)
Cantonese
Intermediate (B1)
Malay
Elementary (A2)
Timeline
Lead Order Execution Specialist
Grundfos Singapore Pte Ltd
01.2023 - Current
Team Leader, DC Customer Service
Grundfos Singapore Pte Ltd
01.2022 - 12.2022
Acting Team Leader, DC Customer Service
Grundfos Singapore Pte Ltd
10.2020 - 12.2021
Senior Executive, DC Customer Service
Grundfos Singapore Pte Ltd
05.2019 - 09.2020
Executive, DC Customer Service
Grundfos Singapore Pte Ltd
05.2018 - 04.2019
Customer Service Assistant
Fagerdala Singapore Pte Ltd
02.2016 - 04.2018
Admin / Engineering Assistant
Megaway Engineering & Trading Pte Ltd
11.2013 - 02.2016
Diploma in Business Administration -
Uptrend Business School
Advanced Diploma in Business Administrator -
Uptrend Business School
Diploma in Childcare & Education -
The Association of Managers and Administrators
Bachelor of Business Administration -
Scandinavian Art And Business Institute
SPM (3A1, 2A2, 1B3, 2B4, 1C5, 1D7) (equivalent to O' level in Singapore) -
Sek. Men.Canossian Convent
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